AVP - Regulatory Change Business Analyst - London

London, Greater London, United Kingdom
16 Feb 2021
03 Mar 2021
Approved employers
Approved employer
Job role
To support the Depositor Protection Change Manager, providing business analysis and project management support to the Depositor Protection reporting Change function and processes, including but not limited to the following:
Support for the Depositor Protection commitments and activities, highlighting emerging risks / issues to management
Partnering with Business, Change teams and Technology to ensure that risks arising from observations are mitigated by identifying, analyzing, prioritizing, implementing and managing testing of technical fixes / enhancements
Partnering with internal stakeholders including Client Assets and Depositor Protection Oversight, Technology, Internal Audit and the business and embed a best in class service to internal clients
Preparation and provision of relevant updates and management information, providing transparency of existing or emerging issues and progress on path to remediation.
Analysis of requirements for change raised by internal stakeholders, the regulators or other reviews. Prioritization and tracking of those requirements from when they are captured to closure.
Analysis of business requirements and working with partners in Technology to implement changes

Key Responsibilities:
  • Member of the Change Team based in London who are responsible for the Programme of changes related to Citi's Depositor Protection reporting obligations.
  • Identify, prioritize and resolve Depositor Protection reporting observations and issues, partnering with relevant internal stakeholders to mitigate risk;
  • Definition and implementation of enhanced tools and methods to enable continuous improvement across the Depositor Protection reporting function;
  • Support internal reviews from Internal Audit and Compliance, understanding and challenging observations, agreeing remediation points and applying lessons learnt across other reporting.

Development Value:
  • Develop a greater understanding of Depositor Protection reporting requirements and expectations;
  • Opportunity to shape and standardize strategic Depositor Protection reporting processes;
  • Increase product and business knowledge through exposure to areas of Capital Markets & Banking;
  • Develop an understanding of Citigroup at a more strategic level;
  • Opportunity to work collaboratively and to build effective working relationship with numerous Business Units, Operations departments, Internal Audit, and Depositor Protection Oversight;
  • Opportunity for development in understanding the system development lifecycle

  • Extensive business analysis skills with experience of providing detailed and clear project documentation
  • Proven experience developing creative solutions to problems;
  • In depth industry experience with strong product, front to back and technical knowledge
  • Working knowledge of Depositor Protection reporting regulations
  • Good stakeholder management experience, especially impactful communication, influencing and running project governance, change management and benefits realization
  • Team player who works well with colleagues of all levels in achieving value-added results;
  • Ability to interpret and summarize key issues to senior management and other stakeholders;
  • Ability to consistently deliver work of a high standard whilst under pressure;

  • Self-starter, able to work on initiative and organize themselves well;
  • Great communication skills - to be able to articulate issues and propose solutions effectively and succinctly
  • Good interpersonal communication skills which will be required for both internal and external business partners - with an ability to communicate ideas at a high level for management and at the detailed level for change development
  • Able to build effective working relationships quickly and maintain them;
  • Focused on providing a high standard of service to clients;
  • Great attention to detail;
  • Excellent written and oral communication skills;
  • Resilient and tenacious;
  • Able to see the bigger picture and understand and articulate impact
  • Excellent time management and strong understanding of managing priority items in a day to day business environment


  • GSCE "A" Level standard or equivalent
  • Good numeracy skills

  • Bachelor's degree
  • Industry exams

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

  • Accuracy and attention to detail imperative;
  • Excellent time management as well as organizational skills;
  • Strong analytical skills with the confidence to raise issues
  • Flexible approach to task management;
  • Ability to prioritize effectively;
  • Great communication and leadership skills with the ability to be assertive in terms of regulations and procedures;
  • Strong influencing and negotiation skills;
  • Ability to build and maintain effective networks and relationships;
  • Service orientation, professionalism, proactive and strong client/business focus, and accountability

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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