Summer Internship - Business Analyst

Company Description

Learn More about the 2021 TurnitINTERN Summer Internship Program HERE

NOTE: This is a REMOTE INTERNSHIP. If you are interested in joining a informational Zoom session, email [email protected] with the subject line "TurnitINTERN Zoom Meeting Interest"

ABOUT TURNITIN:
Turnitin is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educators to guide their students towards higher standards of integrity and by students, researchers and professionals to do their best, original work.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Over 15,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Gradescope, iThenticate, Turnitin Originality, Turnitin Similarity and ExamSoft.

OUR VALUES:

• Authenticity: Showing up as who we truly are. Representing integrity in our products. Willing to say tough/unpopular things.
• Action & Ownership: Acting quickly, like owners, with a bias for action. Always growing, and changing, avoiding the blame game.
• Global Mindset: Considering different perspectives, celebrating diversity. Acting like one team. Recognizing the work we do has an impact on the world.
• Passion for Learning: Helping educators and learners on the global front. Committing to our own learning and growth. Upholding our corporate social responsibility to education.

Job Description

TEAM DESCRIPTION:
Our Sales Systems Team, part of Selling Operations, focuses on managing our Salesforce platform and other key Sales systems at Turnitin. We support/partner with our colleagues in Sales to ensure they have the systems and tools they need to do their job effectively. The team culture is one of ambition and curiosity and our pace and environment are exciting and innovative. Our team includes a diverse mix of technical Salesforce professionals from many different backgrounds and levels of experience. We value diversity in background and thought and know it is crucial to the success of our team. We are looking for someone who is ambitious like us and keen to learn new technologies and eager to work within the Salesforce ecosystem to build their Business Analysis skills.

WHAT YOU'LL DO AND ACHIEVE:
You will work as part of our Sprint Team to explore user requirements and document these as part of Jira/User Story Definition. Working with internal team members, System Integration Partners and off-shore development and support teams your responsibility will be to liaise closely with teams across our Sales and Customer organizations to understand their needs and requirements for system change and enhancement. You will be responsible for clearly documenting the business requirement as structured user stories so that the Salesforce development sprint team can base design and configuration considerations on accurate information. You will also be responsible for documenting test requirements and building test cases and scripts for the System Test and Regression Test phases of delivery. You will also work closely with Business Sponsors to define Business Acceptance test scenarios and test cases.

If you are ambitious this role will help you on the way to becoming a certified Salesforce Consultant. You will have a strong interest in Sales and Marketing, a strong customer focus and a desire to help colleagues use the Salesforce platform and associated systems to complete their tasks

Qualifications

• Current UK undergraduate student who will graduate by June 2022
• General IT Literacy, able to understand basics of SQL and simple coding
• Good written skills and experience of communicating with 'customers'
• A customer focused approach
• Good numeracy skills and a confidence to deal with large amounts of data and spreadsheets

Nice to have:

• The basic of Business Analysis
• A knowledge of CRM and Sales systems

Additional Information

No agency submissions

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.