Senior Business Analyst - Customer Care Technology
- Recruiter
- ASOS
- Location
- London, Greater London, United Kingdom
- Salary
- Competitive
- Posted
- 13 Feb 2021
- Closes
- 04 Mar 2021
- Ref
- JR9242
- Job role
- Accountant
- Sector
- Digital
ASOS Technology is going through an exciting period of transition and major investment. This includes a number of strategic programmes to deliver the amazing technology and business solutions to support our ambitious global growth plans. At the heart of these plans is the rebuilding of our digital platforms and channels to provide the best shopping experience for our customers. Our plan is designed to enable us to really put our mobile experience first, enable personalisation and support a data driven organisation. We are also making significant investments in all our Buying, Merchandising, Finance and People systems with the latest toolsets and applications to accelerate the next phase of our global growth. We are also improving our ways of working within Technology to enable autonomous platform development and improve our engineering and agile practices.
Senior Business Analyst
Apply and develop your professional skills by effecting positive change in an evolving organisation, all while enjoying a substantial clothing discount...
We're looking for a Permanent Senior Business Analyst to join our Customer Contact Tech team.
As part of the CCT Apps & Services Platform team within Tech, you will be delivering high-tech, innovative software solutions to enable the Customer Care function to operate as efficiently as possible and in turn provide a best-in-class experience to our customers. This will involve engaging with a wide range of teams across multiple departments (including Technology), so you will be truly immersed in the ASOS culture and build relationships with a broad range of stakeholders.
You'll be responsible for planning and executing the analysis for a variety of projects that extend or improve the capabilities our Technology department provide to Customer Care to effectively resolve customer contacts. In addition, you will be key in supporting platform work that ensures we continue to deliver the performant, reliable Technology service needed to support Customer Care.
We're passionate about development at ASOS and you will learn lots and be encouraged to develop in your career whilst you're with us. We're a dynamic company so you'll have the chance to run with your ideas and have a true input into how ASOS do things.
ASOS Customer Care
ASOS operates at significant scale. We deliver to over 200 countries and in our peak sales periods we can process over 30 orders per second. We are passionate about providing the best customer experience so this means building systems that are performance, resilient and scalable.
ASOS has customer care staff operating across over 6 sites globally 24/7, 365. Site locations include Leavesden, London, Gateshead , Manilla , Vladimir and Bangor.
Customer Care also works closely with Analytics, UX/UI, and Infrastructure , to build the ultimate experience for both our customers and our internal Customer Care Advisors, using cutting edge Cloud technologies.
What you'll be doing:
We'd like to meet someone with:
What's in it for you...
We are all working remotely at the moment, but when life resumes to normal, this role will be based in our Head Office in Camden, with one day a week at our Customer Care site in Watford.
Senior Business Analyst
Apply and develop your professional skills by effecting positive change in an evolving organisation, all while enjoying a substantial clothing discount...
We're looking for a Permanent Senior Business Analyst to join our Customer Contact Tech team.
As part of the CCT Apps & Services Platform team within Tech, you will be delivering high-tech, innovative software solutions to enable the Customer Care function to operate as efficiently as possible and in turn provide a best-in-class experience to our customers. This will involve engaging with a wide range of teams across multiple departments (including Technology), so you will be truly immersed in the ASOS culture and build relationships with a broad range of stakeholders.
You'll be responsible for planning and executing the analysis for a variety of projects that extend or improve the capabilities our Technology department provide to Customer Care to effectively resolve customer contacts. In addition, you will be key in supporting platform work that ensures we continue to deliver the performant, reliable Technology service needed to support Customer Care.
We're passionate about development at ASOS and you will learn lots and be encouraged to develop in your career whilst you're with us. We're a dynamic company so you'll have the chance to run with your ideas and have a true input into how ASOS do things.
ASOS Customer Care
ASOS operates at significant scale. We deliver to over 200 countries and in our peak sales periods we can process over 30 orders per second. We are passionate about providing the best customer experience so this means building systems that are performance, resilient and scalable.
ASOS has customer care staff operating across over 6 sites globally 24/7, 365. Site locations include Leavesden, London, Gateshead , Manilla , Vladimir and Bangor.
Customer Care also works closely with Analytics, UX/UI, and Infrastructure , to build the ultimate experience for both our customers and our internal Customer Care Advisors, using cutting edge Cloud technologies.
What you'll be doing:
- Be responsible for performing Business Analysis within the A&S platform , and support fellow BAs within the CCTech domain as we constantly strive to improve Business Analysis practice
- Coordinate and oversee all BA activities required by A&S to develop quality solutions
- Work closely with Platform Leads, Lead Software Engineers and Project and Engineering Managers across Technology to understand how business priorities and dependencies affect and influence our scope of work
- Help identify, define and represent the business area's requirements and roadmap in a form suitable for Agile development
- Work closely with senior stakeholders to understand business problems and positively influence outcomes, whilst ensuring alignment with relevant enterprise-wide strategies
- Supporting the team's c eremonies and ways of working, including defining and communicating features, user s tories and acceptance criteria
- C reate and agree detailed business case documentation , including cost/benefit analysis
We'd like to meet someone with:
- Experience working as a Business Analyst within a digital organisation, bonus points for being familiar with Retail and/or C ustomer C are or Customer Service departments
- Experience managing senior Technology and Business stakeholders
- Experience work ing across the full project lifecycle in iterative environments , ideally also with some linear environment s experience
- Business modelling and data flow and/or relationship mapping skills
- Experience line managing and coaching ( desirable )
What's in it for you...
- Generous salary, bonus and pension matching.
- Great development programmes.
- Amazing offices and great culture.
- 25 days holiday plus one extra day for your birthday.
- Subsidised gym and canteen ( restrictions permitting!)
- Huge staff discount and regular sample sales.
- Life Insurance, medical care, cycle to work scheme.
- And tons more...
We are all working remotely at the moment, but when life resumes to normal, this role will be based in our Head Office in Camden, with one day a week at our Customer Care site in Watford.
Similar jobs
-
New
-
New
-
New