Analyst - Credit Debt Collection with Slovenian/Serbian/Croatian
- Be responsible for performing debt collection activities for Shell operating units under Finance Operations Krakow scope
- Be responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
- Adhere to the escalation process in carrying out the debt collection activities
- Be responsible for managing release of credit blocked orders
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
- Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
- Handle customer queries as well as that of the Customer Service Center
- Coordinate with Sales and the business account reviews on assigned portfolios
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
- Negotiate and recommend refinancing of overdue debts
- Have good communication skills and maximize this to deliver above average performance in debt collections
- Slovenian/Serbian/Croatian language min. C1
- Ideally you’ll have degree in Accounting or any related Finance/Business course
- With 1-2 years relevant work experience
- You’ll need excellent interpersonal and communication skills
- Proven ability to be a team player
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