The HedgeServ Investor Services team has an established global presence, with operations located in the Cayman Islands, Ireland, Luxembourg, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Dublin. The team currently services a mix of hedge funds, UCITS funds, private equity and hybrid fund structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Operational: Manage all Investor Services deliverables and service levels for dedicated clientsReview and approve investor transactions, as required, on HedgeInvestor® (HedgeServ’s proprietary Investor Services System)Review and approve AML/KYC, FATCA/CRS documentation, as required, provided by investors and follow-up where necessary. Escalate to Director and MLRO where requiredEnsure any issues, errors or complaints are escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrencesEnsure adherence to policies and proceduresReview and reorganize functional tasks for maximum efficiencyFollow up and escalation of inquiries that remain unresolved outside of agreed Service Level Agreement’sProactively work with the operational teams to ensure that issues are being resolved and high standards are being maintainedParticipate in client due diligence visitsWork with internal teams to evaluate and implement changes in proposed new regulations and ensure that all current requirements are metPerform trend analysis, resolve exceptions, document issues and resolutions and communicate and escalate issues to management as appropriate.Manage projects for clients, as requiredProvide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent client servicing
Staff Supervision: Conduct annual performance appraisals and provide regular feedback based on goals for direct reportsParticipate in the interview and selection process for job applicants where appropriateOrganize and perform training of staff on client specific requirements as well as cross training to develop depth and breadth of knowledgeEnsure adequate staffing levels are in place, to meet both daily and future business requirementsProvide mentoring, assistance, guidance and support to Supervisors and other staffEnsure regular team meetings are held and views and feedback are encouraged and sought from all attendeesMinimize overtime by implementing additional efficiencies as automation projects
Education: Accounting, Finance, Legal or Business Degree
A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
Skills: Strong verbal and written communication skillsStrong analytical and problem-solving skillsAbility to work effectively both within a team structure and individuallyStrong inter-personal skillsGood initiative tempered with identifying when escalation is requiredStrong systems, product and process knowledgeAbility to positively influence team morale
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