Front Office Agent (Night Audit) PT

Recruiter
Loews MH Operating Company LLC
Location
Minneapolis
Salary
Competitive
Posted
08 Feb 2021
Closes
08 Mar 2021
Job role
Audit
Contract type
Permanent
Hours
Full time
Loews Minneapolis Hotel, a 22–story property with a history of excellence, is located at the intersection of its city's business, theatre, and entertainment districts. Its thriving art scene and friendly atmosphere makes this Midwest metropolis a perfect place for a getaway. Welcome to where Business and Entertainment Meet.Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world–class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people. This is an overnight, 11pm–7am, Night Audit position working 2 nights per week.Job SpecificWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requestsRuns all night audit reportsObtain necessary credit and payment information from guestsProvide check cashing and foreign currency conversion for hotel guestsCoordinate with other hotel departments to satisfy guest requestsProvide detailed information about hotel facilities and operating hoursAdhere completely to all Loews Hotels Star Service StandardsSell rooms in accordance with Front Desk sales strategiesReceive and transmit guest messagesPerform check–out and cash handling activities in accordance with all hotel cashiering and credit policiesDistribute and coordinate completion of SQS survey cards during guest check–outRead Group Profiles and Banquet Event information on a daily basisMaintain the cleanliness and excellent condition of equipment and work areaOther duties as assignedMaintains clean and excellent condition of Front Desk areaMaintains proper stock of all supplies in Front OfficeExecutes emergency procedures in accordance with hotel standardsNotifies appropriate individuals and departments of any problems or unusual matters of significanceAttends all appropriate hotel meetings and training sessionsIs polite, friendly, and helpful to guest, employees and managementPromotes and applies teamwork skills at all timesComplies with all hotel standards, policies, and rulesComplies with safety regulations and proceduresRemains current on hotel information and changesGeneralThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:General knowledge of hotel departmentsExcellent communication skills – oral and writtenExcellent guest service skillsKnowledge of computer programs utilized in property managementAble to work a flexible schedule, including weekends and holidaysMust be able to stand for an eight–hour shift

Similar jobs

Similar jobs