Night Audit Supervisor CtC

Recruiter
VALENCIA GROUP
Location
Lubbock
Salary
Competitive
Posted
08 Feb 2021
Closes
08 Mar 2021
Job role
Audit
Contract type
Permanent
Hours
Full time
Job DetailsLevelUndisclosedJob LocationCotton Court – Lubbock, TXPosition TypeUndisclosedEducation LevelUndisclosedSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftGraveyardJob CategoryHospitality – HotelDescriptionJOB SUMMARY: Ensure maximum Front Office/Night Audit operating efficiencyPhysical Requirements:Standing/Walking: Constantly: At front desk on tile or carpet.Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper.Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk.Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material.Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter.Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card.Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Working Environment:Interior and exterior of Hotel with exposure to weather conditionsDUTIES & FUNCTIONS:Check guests in and out in a friendly mannerBecome proficient in Hotel Operating System, Key system, and phone systemComplete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system and procedures, hotel procedures and rulesMaintains a friendly, cheerful and courteous demeanor at all times. Provide friendly assistance in answering questions and offering information to guestsRegularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check–out and maintain accurate hotel recordsMaintains good customer relations by keeping aware of all in–house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephoneOperates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake–up calls and paging employees to provide guests with timely and efficient serviceControls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policyProperly turns system overMaintains security of hotel; walking property multiple timesDeliver items per guest requestsUnderstand fire alarm procedures and safety procedures of hotel for guests and propertyUpdate information in the computer system as neededFollow checklist for required duties and timeliness. Complete all opening and closing duties.Act as Manager on Duty when necessaryCommunicate with all other departments to fulfill guests' needsMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryWork with Front Office Manager/Night Manager to monitor Front Office quality and Daily RevenueSupervise Hotel Overnight and monitor other departmentsComplete all Duties given for Night AuditMaintain quality control of service to be five diamondHandle guest situations with problem solving and inventivenessEnsure the quality of the environment is clean and up to standardsHandle special projects and reports in a timely and consistent mannerCommunicate with other departments to fulfill guests' needsMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryRecord all guest request items and deficiencies into the appropriate tracking system. Be aware of all daily meeting/events and their locations. Respond to emergency situations calmly and effectively, according to hotel guidelines. Basics:Attend required meetingsKeep work areas clean and organizedBe extremely courteous to all customers and fellow employeesReport unsafe conditions to your supervisor immediatelyAssure all safety and security policies and procedures are adhered toMaintain hotel equipment in proper working conditionsAny other duties assigned by your immediate supervisorQualifications

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