Business Analyst II - ETM

Enterprise Territory Management Business Analyst II

VMware Overview:

VMware (NYSE: VMW), is a global leader in cloud infrastructure and business mobility. Built on VMware's industry-leading virtualization technology, our solutions deliver a new model of IT that is fluid, instant and more secure. Customers can innovate faster by rapidly developing, automatically delivering and more safely consuming any application. IT organizations in companies of all sizes rely on VMware and its industry-leading platform, VMware vSphere™, to achieve a more efficient, controlled and flexible IT environment. With 2015 revenues of $6.6 billion and more than 500,000 customers and 75,000 partners, VMware delivers the world's most trusted solutions for virtualization, a strategic initiative that consistently ranks as a top priority among CIOs. VMware's award-winning technology, market-leading position and culture of excellence provide our 19000+ employees in 120+ locations worldwide with a platform for professional growth and the excitement of being an early-stage innovator. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community

Job Description:

The Enterprise Territory Management Business Analyst is responsible for the support of the overall Enterprise Territory Management solution components including Oracle DRM, IBM ODM, and Salesforce.com. This role will drive execution of administration and issue resolution activities for named accounts updates, sales coverage administration and territory assignment issues for transactional data (leads, orders & renewals). The Enterprise Territory Management BA will work closely with business teams (sales operations, marketing operations, field marketing and data governance) and IT stake holders across various geographies to monitor and drive progress towards deliverables.

Essential Functions (Tasks and Responsibilities):

• Work closely with VMWare leads on overall planning and execution
• Manage work streams for issue resolution and perform data enrichment activities in IBM ODM and Oracle DRM
• Analysis and resolution of issues with Sales Coverage definition
• Ongoing administration and maintenance of hierarchical data in Oracle DRM and coverage data in IBM ODM
• Monitor Territory Assignments for various transactions to implement resolution to address incorrect assignment
  • Capture and track root causes
  • Implement resolution for the identified root cause
• Create, track and report key metrics for overall progress on territory assignment accuracy
• Issue resolution of support requests related to Sales Coverage definition in Oracle DRM / IBM ODM
• Implement sales coverage changes in mass scale during the realignment of sales coverage - twice every year
• Data extraction and reporting from Oracle DRM and IBM ODM tools
• Participate in quality control and checks for activities and data updates performed by other team members

Qualifications & Experience:

• 6+ years' experience as a business analyst, with extensive experience doing data profiling and using D&B for data analysis
• Experience using IBM ODM and/or Oracle DRM, SQL, SalesForce.com and Excel
• Experience with lead assignment rules, sales coverage definition and data
• Experience using SalesForce.com for reporting, data analysis, managing assignment rules and other functional support activities etc is required
• Excellent understanding of Sales Territory definition and coverage - Geographical coverage, Named Account Coverage and Industry based Coverage
• Strong understanding of Sales terminology and concepts
• Ability to work with multiple teams to define resolution plans for territory assignment issues
• Excellent Excel ODBC/Macro skills
• Experience with administration of Sales coverage definition as business rules
• Experience with support processes, issue tracking (case management) and resolution with SLA management
• Salesforce.com reporting and dashboards experience is nice to have
• Must be a self-starter, motivated individual who works well under pressure
• Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
• Ability to drive collaboration with functional and technical teams to achieve effective solutions
• Effective communication skills with all levels of management
• Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes

Category : Sales
Subcategory: Sales Operations
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2021-01-20

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.