Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.
Our Values: Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership
About the role
Work Location: Kerry Ingredients, Bangkok – Thailand
Reporting to: A/R Team Lead
The duties of an Accounts Receivable Executive include collection calls and correspondence in a busy, fast-paced and goal-oriented Accounts Receivable team. Providing customer service regarding collection issues, application of customer payments, process and review account adjustments, escalate discrepancies and settlement issues are some of the key daily responsibilities.
You will also be responsible for monitoring, maintaining and reconciling assigned accounts and for establishing and maintaining a positive relationship with other departments and customers to enhance customer service. You are also accountable for reducing delinquency for assigned accounts and reconciling customer disputes in a timely manner as they pertain to payment of outstanding balances that are due.
Key responsibilities Service Delivery and all aspects of Collections regarding debtors’ ledgerResolving customer financial queries via phone, email, fax etc.Inbound and outbound callsLiaising with market contacts regarding customer queriesManaging overdue payments, unapplied cash and requesting remittance advicesResolve discrepancies (bank, business, customer contact)Prepare and dispatch dunning letters/statementsReceive and give inputs to initiate legal / insurance actionsProvide support to A/R Team Leader for credit control activities as requiredEnsuring all associated activities are compliant to audit requirementsDocumenting all collection activityEscalation and follow through of any issues occurringProcess improvements
Qualifications and skills Degree/Diploma in Finance/Accounting/Business or other discipline, with at least 3-5 years of relevant work experience in Accounts Receivable function in a fast-paced, international organizationKnowledge / experience of Billing and Collections processes requiredCredit activity experience with ERP (SAP) knowledge will be an advantageProficiency in Excel especially with Pivot Table, Vlookup, Visual Basic and Macro will be a strong advantageStrong verbal and written communication skills in fluent English & Thai with the ability to communicate in a clear manner to colleagues and customers, is a must Prior experience of working in a Shared Services / BPO environment will be an advantageTeam player who can motivate others, making it fun while getting the job doneEnjoys working in a fast-paced, innovative environment where the focus is on continuous improvement, change and the challenge to make it better
For further information, and to apply, please visit our website via the “Apply” button below.