Business Analyst - Remote

15 Jan 2021
16 Jan 2021
Job role
Business analyst
Contract type
Full time
**Job Summary**

This position will serve as a key member for the Standardized Operations and Analytics (SOA) Program Management Office (PMO). The SOA goal is to bring common understanding, standardized processes and efficiency to Maximus operations through data analytics, effective solutions, project management disciplines and consistent best practices adoptions. The Business Process Analyst is a key member of the operations team supporting data management, client reporting, process engineering, quality control, and problem resolution.

The Business Analyst will ensure effective and consistent implementation of MAXIMUS projects by SOA activities by: (1) Support project implementations and ongoing operations by providing best practice guidance to projects and project managers (2) support project implementations to meet contractual requirements; (3) support ongoing improvement efforts of project management and implementation discipline. (4) Manage the creation and publication of SOA Standards, including best practice guides, tools, and templates. This position is remote, requiring travel up to 50%.

**Essential Job Duties**

– Independently develops and implements modeling and evaluation processes to determine the effectiveness of current operational activities
– Manage SOA communications, SOA library and SharePoint site
– Create analytics from Capture on forecasting resource needs
– Conducts statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues
– Designs and implements process improvements that enhance customer service and optimize business operational efficiency and quality
– Creates, analyzes and delivers customized reporting for both internal and external audiences • Develops high–quality communications suitable for clients
– May serve as critical client interface
– Maintains an extensive working knowledge of broad spectrum functional areas at a single site or multiple sites
– Perform other duties as assigned by leadership

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