State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation.
Basic Purpose of Job:
The GBO Business Support AVP will be responsible for solutioning and attending queries related to billing process including Setup and Invoicing from the Client Reps, Clients, RM’s and Business. It will be also essential to communicate the overall Reporting and Controls requirement of GBO to the CS teams across countries & regions using the service.
The team would have a small and a complex engagement model (related to various Business and regions) on a day-to-day basis. The individual will be directly responsible for daily management of accurate, consistent, and timely deliverables of queries. This individual will provide subject matter expertise in invoice preparation and review including receivables analytics.
In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.
Business As Usual (BAU) Activities: Organizing a portfolio of projects to drive increased client satisfaction and change within our operating model to meet Account Plan objectivesCollaborate closely with all team members internally and externallyIdentify and escalate issues and blockers preventing successful deliveryAssess program performance to apply continuous improvement to maximize ROIPrepare reports & decks for SteerCo's and clients meetingsRecommend practical strategies to improve delivery effectivenessDevelop the team to adopt “owner’s mind set”, work independently, and effectively manage timelines Manage resources to assist with ad-hoc invoice projectsMeasure progress toward goals; and evaluate productivity and team efficiency. Review and assess regularly with team members and with managementMay serve as a subject matter expert on particular invoice related issuesCoaches the team and gathers feedback for performance appraisals
Process Re-Engineering, Standardization, and Automation: Assist with the process Re-Engineering, Standardization, and Automation efforts for invoicingResponsible for ongoing process improvements
Expectations: Bachelor’s/Master’s Degree in Finance, CPA Qualified with an experience minimum of 12+ years working with invoices in a global billing function at a large financial services institution.Demonstrated leadership in improving/building-out the invoice function for multiple geographies and business areasExperience assisting with client solutioning processes and driving similar centralization of the end-to-end activities for the major financial institutions
Skills required: Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)Conceptual understanding of company-wide financial architecture (GL, sub-GL technology, specialized tools) applicable to the above process groups of processesIndependent decision-making capabilities, demonstrated thought leadershipPride of ownership with the ability to deliver high quality results timelyExcellent communication & organization skillsA keen focus on problem-solving and driving solutionsVery strong knowledge of project management principlesBe comfortable in an evolving environment Highly organized with ability to multi-task and work under high pressure deadlinesMust be able to work in a fast paced environment.
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