Basic Purpose of Job:
Global Billing Risk management is a newly established function which will be focused on developing, implementing and managing the Billing risk management in order to mitigate risk within the Global Billing function. This role in a newly created function which requires skills to assess and assist reporting the incidents and issues impacting the control environment and streamline the controls for regulatory adherence. The team’s scope of responsibility includes helping the Global Billing Operations team adhere to regulatory requirements, design controls and assess the gap and remediation plans, report issues and incidents and follow-up on the remediation plan. This is an opportunity to join a new function and actively participate in its development and maturity, to gain an understanding of Global Billing processes and learn about implementing a control environment.
Responsibilities & Tasks Include: Work closely with Process Owners and Business Leads to identify and analyze core business processes and workflowsFacilitating workshops with Process OwnersDocumentation of process and work flowsDevelopment of clear and detailed process maps and business requirementsIdentifying issues and risksDocument controls and add them to the Bank’s Risk management systemLog issues and incidents into the Bank’s risk managements systemDraft the monthly issues and incidents report to the Billing Risk CommitteeWork closely with each of the AVP and VP when liaising with the GBO owner on the billing risk issue, to design and document controls.Execute a framework to test if the internal systems supporting compliance with regulatory. requirements for Global Billing, are properly designed, documented and implemented.Validate controls, identify and assess issues, and work with GBO management to track them to resolution.Prepare and update process narratives/procedures and flow charts, if requiredFormally report the results of your work to VP whilst supporting the Global Head of Risk Management and other global Billing Risk Managers.Develop expertise in Billing related controls, best practices and expectationsMay be asked to participate in other activities within the team to support overall global billing risk management objectives and goals.
Education and Experience: At least 4-7 years experience as a Business Analyst, on large and complex projectsStrong skills in Process Mapping and Business Process Re-engineeringStrong analytical skills with a demonstrated ability to extensively analyse business processes and workflowsExperience facilitating workshops and focus groupsStrong business/client engagement skillsExperience developing business requirementsExperience developing instructional and procedural documentation and presentationsHigh level of competence with MS Office and MS VisioBachelor’s degree in accounting, finance, economics, statistics, or a related field and 10+ years’ experience ideally covering the following:Internal audit, Operational risk or Compliance or Big 4 experienceExperience in process and controls mapping methodologies, maintaining strong control environment (risk excellence, experience with SOX, RCSA controls, etc.), establishing policies, procedures and strong internal controlsKnowledge of Financial services or regulatory requirements in Finance- Controllers or Billing preferredCA or MBA or CIA certifications candidates preferred.
The successful candidate would have high level communication skills and be able to produce documentation to a high standard. You should display a high attention to detail and be able to establish effective working relationships with clients and business representatives.
Skills/ Knowledge: Must be able to work in a fast-paced environmentHighly organized with ability to multi-task and work under high pressure deadlines.Must possess strong communication skills with ability to participate in or lead conference calls and reporting of issues to Management.Business knowledge as it relates to the financial services industry, finance and billing processes.Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advanced levels of excel (pivot tables, formulas, excel workbook maintenance best practices)Strong critical thinking and problem-solving skillsSelf-motivated, self-assured, and self-managedResults oriented ownership mindset and effectively manage timelines Measure, review, and assess performance and progress towards goalsAttention to detail
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