Shell Business Operations

Digital Operations Analyst

Krakow (City)
Not disclosed
23 Dec 2020
23 Jan 2021
Approved employers
Approved employer
Contract type
Full time

Purpose and Accountabilities:

  • To embed in all areas of credit operations (cash application, cash allocation, debt recovery, trading operations, etc) to become the digital change agent for the greater Credit organization and support the digital transformation agenda.
  • To scope, develop and implement digital workflows that will ensure that the current processes are ESSA and optimized using current toolkit of technology (i.e. Alteryx, SQL,PowerBI). 
  • The analyst will report through the operations and process manager but have a dotted line accountability to the Data and Digitalization lead.

To provide support to the digital agenda:

  • Ensure that all developed workflows follow the C13 EUC control framework
  • Develop fit for purpose, optimized workflows that will realize FO L2 savings across various different subprocesses and desks.
  • Share awareness and learnings of digital technology, thought processes and acumen with the greater operations teams.


  • Countries/Businesses covered: Manila – All DS Americas Entities, Krakow – All DS EUAF Entities, Kuala Lumpur – All DS East Entities

Skills and Requirements:


  • Degree holder in Accounting or any related Finance/Business course- 1-3 years relevant work experience.
  • Professional Experience - Experience preferred in credit (cash application, cash allocation, debt collection, collateral management etc).
  • The role requires a strong team player with the ability to work under tight time pressure whilst still maintaining high standards of work.
  • The role as well requires a self-starter to driver the delivery of the solution as they will be embedded within the operational teams and dotted line to the Data and Digitalization lead.

Additional Information:


  • Knowledge/Skill and or ability to quickly come up to speed with a strong understanding of the digital data foundations
  • Knowledge/Skill and or ability to quickly come up to speed with digital technologies such as Alteryx, SQL, Process Runner, etc.
  • Ability to articulate and translate technical jargon to non-technical teams.
  • Ability to embed for periods of time and rotate through different parts of the credit operations teams. This includes quickly synthesizing information and understanding the processes.

Assignment Length: 3 Years

Country of Work Location: Krakow

Work Location: Krakow

Preferred Candidate: No

Terms and Conditions

  • Maximum Terms and Conditions Available: Local
  • Flexible Work Options Available: Flexible Available


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