Finance Manager
- Recruiter
- Amazon
- Location
- London, England, United Kingdom
- Salary
- Competitive salary
- Posted
- 03 Dec 2020
- Closes
- 16 Dec 2020
- Ref
- 9261624
- Job role
- Finance manager
- Sector
- Accounting - Public practice
- Experience level
- Manager
DESCRIPTION Who we are: Are you Customer Obsessed and want to help Amazon use the voice of our customers to drive change? Amazon Customer Service (CS) supports our global customers with more than 100K CSAs from 153 sites across 40 countries in 19 languages! This team receives customer feedback first hand and finance is key assessing and prioritizing these opportunities. Join us in our effort to be earth most customer-centric company.
Career Opportunities: The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition. As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment. This customer focused experience opens up several career opportunities across Amazon including advancement opportunities within CS or Amazon finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.
For our Customer Service (CS) Organization we are seeking a:
Finance Manager to join the team at our CS Center in London.
At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The successful candidate will be a key member of UK/DE Customer Service team, and will have an integral role in the European (EU) CS Finance team. The pace and growth of the business along with its increasing complexity makes this role an exciting, interesting, and very challenging proposition. As such it requires an individual who is motivated to make a big impact. The ideal candidate will be comfortable in a fast-paced, dynamic environment and will be a creative and analytical problem solver.
Key Responsibilities:
• Oversee financial reporting for your business area. Understand input drivers and validate integrity of the reporting to influence strategic decision-making and planning. Use data to identify disruptive ideas and provide advice to business leaders across the our UK and DE Customer Service Operations.
• With Controllership as the top priority, you identify, resolve, or provide guidance to resolve complex data integrity issues. You improve controls to address financial risk and support frugality.
• You are the Finance Business Partner to the operational leadership team across CS Sites in the UK and DE. Thereby you educate business partners on financial and non-financial trade-offs. You make thoughtful judgement calls in ambiguous environments where there data may be scarce or difficult to procure.
• Use active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjust style for various audiences to articulate complex finance issues clearly. Your communications drive critical business decisions.
• You exhibit social responsibility. Actively recruit bar-raising talent, continuously develop your team, and constructively mentor the Finance community.
• Identify and sponsor Finance-wide professional development and engagement initiatives that plan for the future and strengthen the EU Finance community, such as inclusion and diversity initiatives.
• Become an expert in your lane to contribute to work-life harmony. You are a positive, collaborative, and effective influencer to new team members and model operations excellence and efficiency.
• Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its competitive position and profitability.
• Contribute to the development of finance planning and analysis tools on an EU or global level.
BASIC QUALIFICATIONS • BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science) or equivalent.
• Extensive years of finance experience, or master's degree, or an equivalent combination of education and experience.
• Direct management experience
• Demonstrated financial acumen and analytical experience including familiarity with concepts of forecasting, budgeting, and variance analysis, and/or data interpretation and analysis
• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment; effective multi-tasking skills are vital
• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management
• Result-oriented, dynamic individual with hands-on mentality
• Advanced proficiency in MS Excel
PREFERRED QUALIFICATIONS • MBA preferred
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Measured experience demonstrating problem solving and root cause analysis
• Highly analytical, detail oriented and strong business sense; proven ability to develop new ideas, creative solutions and demonstrated experience implementing such mechanisms
• Experience providing recommendations based on results of ad-hoc analyses to management for strategic decision-making
• Career progression and willingness to relocate for advancement opportunities
Career Opportunities: The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition. As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment. This customer focused experience opens up several career opportunities across Amazon including advancement opportunities within CS or Amazon finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.
For our Customer Service (CS) Organization we are seeking a:
Finance Manager to join the team at our CS Center in London.
At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The successful candidate will be a key member of UK/DE Customer Service team, and will have an integral role in the European (EU) CS Finance team. The pace and growth of the business along with its increasing complexity makes this role an exciting, interesting, and very challenging proposition. As such it requires an individual who is motivated to make a big impact. The ideal candidate will be comfortable in a fast-paced, dynamic environment and will be a creative and analytical problem solver.
Key Responsibilities:
• Oversee financial reporting for your business area. Understand input drivers and validate integrity of the reporting to influence strategic decision-making and planning. Use data to identify disruptive ideas and provide advice to business leaders across the our UK and DE Customer Service Operations.
• With Controllership as the top priority, you identify, resolve, or provide guidance to resolve complex data integrity issues. You improve controls to address financial risk and support frugality.
• You are the Finance Business Partner to the operational leadership team across CS Sites in the UK and DE. Thereby you educate business partners on financial and non-financial trade-offs. You make thoughtful judgement calls in ambiguous environments where there data may be scarce or difficult to procure.
• Use active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjust style for various audiences to articulate complex finance issues clearly. Your communications drive critical business decisions.
• You exhibit social responsibility. Actively recruit bar-raising talent, continuously develop your team, and constructively mentor the Finance community.
• Identify and sponsor Finance-wide professional development and engagement initiatives that plan for the future and strengthen the EU Finance community, such as inclusion and diversity initiatives.
• Become an expert in your lane to contribute to work-life harmony. You are a positive, collaborative, and effective influencer to new team members and model operations excellence and efficiency.
• Recommend, develop, and implement policies and programs that guide the organization in maintaining and improving its competitive position and profitability.
• Contribute to the development of finance planning and analysis tools on an EU or global level.
BASIC QUALIFICATIONS • BA or BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, Computer Science) or equivalent.
• Extensive years of finance experience, or master's degree, or an equivalent combination of education and experience.
• Direct management experience
• Demonstrated financial acumen and analytical experience including familiarity with concepts of forecasting, budgeting, and variance analysis, and/or data interpretation and analysis
• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment; effective multi-tasking skills are vital
• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management
• Result-oriented, dynamic individual with hands-on mentality
• Advanced proficiency in MS Excel
PREFERRED QUALIFICATIONS • MBA preferred
• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
• Measured experience demonstrating problem solving and root cause analysis
• Highly analytical, detail oriented and strong business sense; proven ability to develop new ideas, creative solutions and demonstrated experience implementing such mechanisms
• Experience providing recommendations based on results of ad-hoc analyses to management for strategic decision-making
• Career progression and willingness to relocate for advancement opportunities