Lead IT Business Analyst (BAU Manager), IT - Data-Driven Business

Job Purpose

You will be involved in Digital Projects as a Lead IT Business Analyst with BAU responsibility throughout the entire life-cycle of the conceptualization and implementation. As a Lead IT Business Analyst, you will need to communicate with various stakeholders (Business and IT) to gather / validate requirements, create / validate UI Mock-ups, create / validate Interface Specifications and support testing through test scenario / case / data creation and reviews.

The role will engage with the regional delivery teams (SG, MY and INDO), working to incorporate common governance and methodology standards into the treatment of BAU issues.

The Job

• Work with various Business and IT stakeholders to create a detailed process analysis, outlining problems, opportunities and propose solutions to improve the process.
• Gather and analyze user requirements, prepare detailed functional specifications & related documents, in compliance with organizational standards and procedures.
• Competent ability with SQL - able to write functional queries and procedures.
• Work with delivery team in system delivery, and ensure all tasks assigned to the team meets the prescribed delivery schedule and quality.
• To perform and support application / system testing including functional, non-functional and interface tests, spanning the entire testing life cycle from test management and strategy, test planning, test scenarios / case / data preparation, test execution and problem resolution.
• Support / execute activities for post application / system delivery maintenance.
• Facilitate communication with all stakeholders to ensure deliverables are delivered.
• Provide coaching and training to Users.
• Working alongside the core project team looking at post go live / BAU issues and tickets
• Working with/ managing our 3rd party providers who are resolver groups for project issues.
• Prioritising and managing the BAU tickets and resolver group management process.
• Reporting to the business on planned changes and outcomes.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Qualifications

Our Requirements

• Degree in Computer Science, IT or related discipline.
• Minimum 8 years' of IT business analyst and BAU experience.
• Must be a team player and able to work collaboratively with others.
• Familiarity with project management approaches, tools, and phases of project SDLC and DevOps.
• Experiences in ANY of the following areas will be more preferred:
a) SQL
b) Agile / Scrum/Jira
c) Tableau
d) Cloudera / Hadoop/Hive/spark
• Experience of running BAU application service delivery teams.
• Experience of managing 3rd party teams.
• Strong communication and stakeholder management skills.
• First-hand experience of using the Analytics system and an understanding of the issues the customers face.
• Ability to prioritise tickets.
• Confident using Jira.
• Experience of operating within a large, complex multi-site/ supplier environment and able to demonstrate delivery of a robust BAU approach.
• A strong background in driving applications efficiency in an organisation of relevant size, complexity and scale, having implemented business change and improvement.
• Able to work under pressure.
• Proficiency in the ITIL principles, methods, techniques and tools.
• Highly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner.
• Customer focus driven with a commitment to "do the right thing"
• Lead with positive intent.
• Be a strategic thinker with a long term view.
• Ability to communicate, motivate and influence at all levels.
• Ability to build effective relationships with internal and external stakeholders at multiple levels in a global, regional and local team.
• Ability to deal effectively with pressure.
• Reliable for upward reporting and able to make rational decisions regarding the escalation of problems.
• Hands-on, sleeves-up approach.
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

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