Management Trainee - Audit - Adjudication

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Management Trainee - Audit - Adjudication

Responsibilities:

• Conduct quality audits and share feedback with resources
• Drive Continuous Improvement - make recommendations and drive improvement
• Data analysis and creation of reports and presentations
• Strengthen quality management process to improve quality delivery
• Ensure data management for all results and be accessible without any delay
• Client concern management
• Participate in internal and external calibration to ensure consistent scoring and feedback delivery approach
• Communicate clear instructions to team members
• Monitor team members and able to provide mentorship whenever needed
• Build reports to update the company on the team's progress
• Rapport building with the internal & external partners
• Ensure that the highest possible levels of customer service are delivered at all times
• Assist the Manager as and when vital to make the business run effectively and efficiently
• Ensure the team serves all products to company and brand specification

Qualifications:

• Graduation in any stream except B.Tech and Technical Graduation & Law

Essential skills:

• Understanding of Audits and Coaching process
• Excellent verbal and written communication skills
• Good analytical and problem-solving skills
• Proven track record to build effective working relationships with clients & internal partners
• Project Management and ability to run multiple priorities
• Positive demeanor with a focus on continuous process improvement and an open mind to change
• Highly motivated and committed
• Passion for working with people!
• Attention to detail!

Technical skills:

• Insurance knowledge and ability to understand and interpret Insurance terminology
• Exposure to Insurance claims operations - FNOL setup
• Proficient with MS Excel, MS Word, MS PowerPoint, MS Access, Macros
• Ability to do root-cause analysis for process gaps highlighted
• Collaborative approach towards resolving the issues with partners & peers/sub-process areas
• Ability to crunch data, possesses data driven & fact-based approach

Work experience:

• Proven experience in Insurance Operations and Claims backend operations for Life, Accident and Health, Disability Insurance
• Proven experience in Audits and Team Handling/ people facing role.