Senior Business Analyst - Salesforce

Job Location
Hyderabad (SAL) IN

Job Posting Title
Senior Business Analyst - Salesforce

The Challenge
The Senior Business Analyst role supports the organization by working with the business and development teams for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution. You like to tackle complex business challenges and solve them through business improvements. You thrive on diving into data, identifying key insights, mapping out a winning business strategy, and with your cool head and sound logic, you're able to think through problems and make actionable recommendations. This position will report to the Senior DT Manager, Consumer and Customer Operations and will work very closely with call center associates, interface with the operations support personnel, and be the primary contact responsible for directing the development and technical deployment activities.

What you will Do

Acting as a key member of the project team, facilitate requirements workshops and document detailed functional, technical, reporting & data requirements. Lead and participate in discovery meetings with stakeholders and map out the scope for projects that meet business needs. Gather, create and document current (as-is) and future (to-be) business requirements, data flow diagrams, SIPOC process workflows, use case scenarios and functional design for development Helps with configuration and setup, test case development, performance and load testing, and end-to-end functional/regression testing of projects Provide primary point of contact for end-user support and provide input for training material Project administration using JIRA or other appropriate tools in use for ticket creation, user stories, epics, and sprint management Develop and manage a detailed project scope, schedule and work plan milestones, and updates using standard company tools and processes such as Smartsheet Maintain resources' time estimates for projects and revise data periodically for accuracy Supervise/Coordinate with technical team on projects, ensuring project execution is done as per deadlines Provide project updates regularly to various stakeholders on progress of projects, risks and mitigation, and fiscal status. Manage relations with outsourced vendors by defining statements of work, assigning tasks and communicating expected deliverables Plan sprints to ensure that the product backlog is in good shape and define deliverables for the next iteration Facilitate as a scrum master for the Agile development team VMO (IT Sourcing) interface and process execution Work with businesses to identify ways to improve process execution and achieve technological strategy

What you need to Succeed

Bachelor's degree in computer science, business, or a related field 3-5 years of experience required using Salesforce Service/Sales Cloud Excellent communication skills and ability to interact effectively across various organizational levels Excellent analytical skills with strong Business Analyst experience Proficiency in use of Microsoft Office, JIRA, and Smartsheet Strong project management and related experience managing and delivering software development projects and cloud applications Extensive skilled experience in software project methodologies such as Agile and Waterfall Proven ability to work on multiple projects through the full SDLC according to outlined scope, budget, and timeline ensuring timely, accurate, and clear communication to customers and stakeholders

Salesforce certifications highly preferred Master's degree, MBA, or PMP certification would be a plus Good interpersonal and crises management skills to handle pressure from project challenges Ability and willingness to work remotely (from outside of office as may be needed) and with people in different time zones (via phone/email or using collaboration tools such as Microsoft Teams) Good knowledge or experience working in the Manufacturing industry Self-motivated and ability to work independently with minimal supervision Ability to multi-task and attention to detail Big-picture thinking and vision

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.