Senior Agency Governance and Assurance Manager

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

TPS Onboarding

• The role holder would be responsible to assist business units for onboarding TPS which includes:
  • Engagement with SCM, TPSA & Country Management Team (CMT), Site Visit, Due Diligence, Agreement.

Roles & Responsibilities

The role holder would be responsible to:

• Regularly review and provide assurance.
• Monitor TPS adherence to GIS Group Policy on Information Security.
• Perform Monthly SRM with TPS and ensure closure of actionable.
• Participate in various forums.
• Check TPS adherence on Customer Data Confidentiality and Document Management Standards.
• Have Governance oversight on adherence to Group & Regulatory policies and procedures.
• Ensure Annual Review is performed on TPS.
• Manage Assurance functions through BORM.

Embedding the Process Assurance Frame work

The role holder would be responsible to regularly review and provide assurance with respect to the below stated:

• That the Sales Processes are in line with the Sales Manual.
• Regulatory, Operational Risks and Group Policies are enforced across the business units.
• Consistency of Organisation design across all sales units.
• Ensuring all sales units have documented and standardized Sales Operating Procedures. Standardized HR standards and policies approved by Legal and Compliance have been implemented across all the business units. This would involve having a consistent recruitment, training, performance management, reward and recognition policies.
• Defining the MIS criteria and parameters for all sales units and the periodicity of tracking the same.
• Ensuring standardized process and templates are followed for all Client Experience MIS i.e. Compliant capturing, Misselling, call back processes etc.
• To work with the Head Assurance - Client Acquisition in ensuring rewards /penalties system are implemented based on SQ performance and also in embedding TCF.

Health and safety

The role holder would be responsible for providing feedback to the Central Team with respect to on site conditions of Premises vis-à-vis the Health and Safety guidelines. This would require

• Check for implementation of minimum Health and Safety Standards across premises.
• Raising any issues or gaps to the Head Assurance - Client Acquisition
• Guide the sales teams to implement the H & S standards.

Sales Reviews

The role holder would be responsible for initiating reviews. This would involve

• Building a Review tracker for the entire year for all units.
• Ensure all stakeholders involved in the review are well informed and the reviews are conducted as per the guidelines.

Audits

The role holder would be required to conduct surprise audits to check for implementation of the process assurance framework and raise areas of concern to the Central office.

• Participate in the investigation / review of negative operational risk exposure (internal and external) as it arises.
• Identify new, thematic and potential risks. Providing operational risk and Governance advice through OR processes and adhoc reviews (Accountability reviews, Lessons Learnt reviews) at the unit level or participating in reviews driven by Group Business level based on thematic issues.
• To adhere to the Gifts & Entertainment policy.
• Responsible for Health, Safety & Environment responsibilities as laid out in the HSE Management System.

The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to money laundering prevention / CDD and is trained on the same. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer / Line Manager. To ensure adherence on an ongoing basis to all requirements of CDD / ML as may be issued from time to time and adherence would be measured with respect to outcome of Group audits and any Assurance Reviews conducted."

Our Ideal Candidate

• Graduate with 9 -10 years relevant experience.
• Ability to identify, monitor and resolve issues.
• Strong process orientation.
• Ability to influence outcome and manage conflict situations

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.