Accounting Dept. Data Entry Customer Service Representative (CSR) in Phoenix, AZ

More Information about this Job

Data Entry Customer Service Representative (CSR)
Job Description

BASIC FUNCTION:
The Data Entry provides support for the all Programs within ComTrans by utilizing a variety of web portal, e-mail and phone communication with a variety of external customers, scheduling transportation accurately. This position will have direct contact with providers in resolving scheduling issues, address corrections, and a variety of other data corrections. ComTrans is a safety sensitive company.
Job description(s) are subject to change based on business necessity

EMPLOYEE STATUS: Regular: Part-time; $12.00 hourly/non-exempt position.
REQUIREMENTS:

Education: High School Graduate or equivalent preferred but not required.

Age: All ComTrans employees must be at least 18 years old, all driving positions are required to be at least 21 years old as required by insurance. Exceptions may be made for non-driving positions on a case-by-case basis and dependent upon the position and its responsibilities.

Experience: One year data entry and customer service experience
Licensing/Registration/Certification:
Valid AZ driver?s license.
Approved by our insurance company as a driver.
Company Provided Training/Certifications
Have or be able to obtain a level one fingerprint clearance card
First Aid/CPR
Crisis Prevention and Intervention.
Complete ComTrans Driver Certification Training Program.

Skills, Knowledge and Abilities:
Communicate effectively in English, both verbally and in writing
Be knowledgeable in Microsoft Office Products and able to utilize these information systems.
Be well organized, efficient and detailed oriented
Multi-task, balance workload, and demonstrate good organization skills.
Work independently with little supervision.
Be a strong team player.
Understand and deliver a high level of customer service for both internal and externally customers.
Do basic math
Able to use sound judgment
Able to resolve issues independently
Utilize time management skills - prioritizing and planning.
Maintain a high level of confidentiality.

Physical Requirements:
The physical demands are representative of those that must be met to successfully perform the essential functions typical of an administrative position as well as a ComTrans driver.
Ability to stand, climb stairs/steps, escort clients to and from destination, kneel, crouch, reach and extend arms.
Able to grasp objects such as steering wheel, car seats, etc
Sit in a driving or sitting position from 1 to up to 12 hours.
Able to get in and out of vehicles multiple times per day
Assisting students/clients in and out of the vehicles multiple times each day.
Able to bend, kneel and secure wheelchairs and clients multiple times per day.
Ability to lift or move at least 40 pounds
Ability to carry, lift and install child seats into vehicles and secure children into child seats.
When required, able to pass a Department of Transportation physical exam initially and upon expiration.
Able to perform vehicle pre and post trip inspections daily and on any vehicle
Able to work in a variety of environments; inside and outside, able to tolerate a variety of climate changes and conditions,

Administrative requirements:
Ability to perform sedentary work involving sitting most of the time and for long periods of time.
Able to perform fingering activities such as typing.
Perform repetitive activities such as typing, using a telephone
Must have adequate visual acuity as required to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, expansive reading.

RESPONSIBILITIES:
The responsibilities of this position include but are not limited to, the following:
Check incoming faxes/e-mails multiple times per day and respond prior to end of day or sooner
Answer incoming calls and assist and transfer as needed
Review all tickets, analyze and ensure accuracy.
Enter data into the Dispatch System by 4:00 PM each day.
Check unresolved notes at a minimum of two (2) times/day.
Check and verify all mileage to ensure entered correctly.
Run and distribute reports as needed and requested.
Assign case managers when not noted in the Dispatch System.
Verify client ID in the state roster or other sites as needed and required.
Work closely with Same Day and Next Day Routers for any changes to the transports scheduled for same or next day.
Coordinate closely with routers regarding special transports (stretchers, provide wheelchair, etc)
Be responsive and sensitive to all complaints. Follow the ComTrans formal process for all external complaints. Forward all complaints to program Manager/Supervisor
Build a positive working relationship with peers, program staff members and other business units.
Be observant and communicate trends and changes within programs; communicate with Program Manager.
Work on special projects as required.
Back-up program staff members as needed (including Schedulers and DSRs.)
Back-up other program staff/business units as needed.
Perform as a driver as needed.
Build a positive working relationship with case managers/providers through effective communications, written and verbal.
Improve overall customer service through responsiveness, accuracy and timely turnaround. This includes e-mails, phone calls, faxes, etc.

Supervised Visitation Department Specific:
Generate orders for cases.
Enter tickets for all future changes.
Perform admin follow up on Unresolved Notes.
Address Ticket Confirm responses from Web Orders.
Scan and file Incident reports after they have been reviewed by the supervisor.
Upload case notes to CHILDS or other data base as directed.
Serve as backup for same day changes for visits.
Assist with dispatch functions (i.e. late cancellations, no shows, etc.).
Participate in ComTrans trainings and meetings when requested/necessary.
Answer incoming calls from customers and clients
Other duties as assigned.

Schools Data Entry Specific
Check incoming faxes/e-mails multiple times per day and respond prior to end of day or sooner
Answer incoming calls and assist and transfer as needed
Review all tickets, analyze and ensure accuracy.
Enter data into the Dispatch System by 4:00 PM each day.
Check unresolved notes at a minimum of two (2) times/day.
Check and verify all mileage to ensure entered correctly.
Run and distribute reports as needed and requested.
Assign case managers when not noted in the Dispatch System.
Verify client ID in the state roster - as needed.
Send notices to districts with regards to No Shows.
Complete MIPS logs.
Review school calendars for early release and late start.
Make adjustment to school kids Appointment or return times as needed.
Work closely with Same Day and Next Day Routers for any changes to the school kids.
Review Placeholders and ensure they are correct for billing.
Make sure routes that require an attendant have attendant tickets.
Be responsive and sensitive to all complaints. Follow the ComTrans formal process for all external complaints. Forward all complaints to immediate supervisor.
Build a positive working relationship with peers, program staff members and other business units.
Be observant and communicate trends and changes within programs; communicate with Program Manager.
Work on special projects as required.
Back-up program staff members as needed (including Schedulers and DSRs.)
Back-up other program staff/business units as needed.
Perform as a driver as needed.
Build a positive working relationship with case managers/schools through effective communications, written and verbal.
Improve overall customer service through responsiveness, accuracy and timely turnaround. This includes e-mails, phone calls, faxes, etc.

EEO Statement

ComTrans, Inc. is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.