Senior Business Analyst

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Job Description

The Finance Processes and Modernization team is responsible for transforming, digitizing and evolving finance to create process efficiencies and higher value impact with our franchise. It also involves developing and maintaining high-quality, well-controlled Finance and Treasury processes and its related governance requirements across all of businesses globally. This organization is a key contributor to driving and executing on our overall Finance Transformation. In partnership with Group Functions Technology and Global Data team, the Finance Processes and Modernization team is accountable for implementing the continued transformation and automation of our Treasury processes using new tools ensuring efficient and controlled processing of client and vendor payments. Key responsibilities of the area are: data governance/quality/maintenance/integrity, ongoing operational support (including monitoring, setup, and end user support), application development, supporting global financial process change initiatives and leading change throughout the business units, implementing changes and upgrades to the ERP, data marts structures and all other supported tools, and maintaining a controlled, reliable, accessible and stable financial reporting environment.

The incumbent will be part of Treasury Processes team working on projects involving new or existing applications and processes. Their primary responsibility is to ensure system solutions and related processes support overall company objectives and ensure the integrity and quality of financial data. This involves vendor/in-house application deployment, enhancements, steady state support, troubleshooting problems, identifying opportunities for increased effectiveness or efficiency in Financial and Treasury processes.

Responsibilities:

• Provide Business Analysis support by working with the end users/ Treasury team to decode and rationalize requirements, support functional and integration testing, training, implementation and end user roll out.
• Work with the IS development team to explain and clarify the business requirements and rationale in order to help create solutions that would meet business needs.
• Proactively resolve issues by consulting various stakeholders
• Communicate effectively to all levels of the management to report project status and critical issues requiring their attention
• Create and maintain thorough and accurate project documentation (including functional and technical design specifications) according to the project management methodologies
• Lead testing by preparing required test plans/matrices and executing functional and system integration testing of the application
• Ensure that the issues are identified, tracked, reported and resolved in a timely manner
• Project manage small to medium initiatives (as required) according to the established project management methodologies
• Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
• Steady state maintenance and enhancement of existing production tools / processes
• Interact professionally with clients and business areas to provide a high quality of service.

Qualifications

• Minimum 5 years of professional experience in business analysis/project management function within finance or treasury area
• Ability to work in a dynamic, fast-changing environment
• Ability to work under tight deadlines, handle multiple tasks and manage ambiguity
• Ability to independently learn new systems / technology
• Possess or working toward professional designation (CMA, CGA, CBAP,PMP)
• Strong attention to detail
• Exceptional analytical, diagnostic and problem-solving skills
• Flexible and adaptable when dealing with change
• Advanced knowledge of Excel (pivot tables, functions, etc.) and data marts
• Comfortable analyzing and organizing large volumes of data

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.