Business Analyst I - SaaS Billing Operations

Business Analyst I - SaaS Billing Operations

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from today's technologies while enabling the integration of tomorrows.

In Worldwide Bookings Operations we are committed to delivering an unparalleled purchasing experience that enables VMware's customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

As a Business Analyst I on the SaaS Billing Operations team you will have the opportunity to join an emerging global group which is dynamic and fast-growing.
Your Responsibilities:

• Resolve all types of billing disputes and inquiries for global customers ensuring accuracy with defined SLA
• Accurately review and release Invoices for all Subscription services with defined SLA
• Adhere to all the compliance guidelines includes revenue recognition, customer compliance and SOX control
• Support queue management and prioritization with a focus on SLA and customer escalations
• Review and release the monthly proforma invoices accurately pertaining to SaaS business model
• Work across multiple applications within the SaaS Order Management and Billing system
• Interact with CSM, BU and numerous internal groups as required to support the order to invoice process
• Provide and follow up on suggestions and ideas that enhance processes, customer experience and simplicity of operations
• Handle daily operational issues and drive for improvement
• Run and prepare accurate billing reports and deliver to respective stakeholders
• Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided
• Participate in projects and initiatives related to quality, data migration and operational efficiency
• Deliver on ad-hoc assignments as business requires and act as SME on various SaaS order and billing focus areas
• Support all quarter-end-related activities including readiness control tasks and reporting
• Assist in documenting of processes and procedures and the creation of reports and presentations
• Define best practices to ensure business continuity and audit compliance

You Need:

• 5+ years' industry experience in order processing, distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition
• Good understanding of upstream and downstream processes
• Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team
• Ability to investigate and analyse problems using good judgment and determine solutions to resolve issues
• Proven task management and prioritization capabilities
• Ability to initiate process improvement plans and work towards change
• Experience collaborating on projects and testing
• Positive, collaborative approach and sound business insight
• Ability to adapt to fast changing and dynamic environment
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills and interpersonal skills
• Ability to work outside of standard office hours as per business requirements
• Good work ethic and sense of responsibility

You Preferably Have:

• Experience in Enterprise SaaS Quote-to-Cash operations
• Strong reporting and analytical skills
• Proficiency in SalesforceandServiceDesk/Jira
• Experience collaborating on projects and testing
• Proficiency in Oracle or SAP
• Bachelor's Degree

Equal Employment Opportunity Statement

VMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics.

Category : Sales
Subcategory: Sales Administration
Experience: Entry Level
Full Time/ Part Time: Full Time
Remote: No
Posted Date: 2020-11-25

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.