Senior Operations Manager
Job Posting TitleSenior Operations ManagerPosition SummaryAt Ferrara we continue our growth and we are hiring and expanding nationwide! We are agile. We are ambitious. We are collaborative. Together, we are shaping the future of the candy and cookie industry and sharing goodness in the process. Sound like the kind of career you could sink your teeth into? We would love to have you on our team! You will be a vital part of a team providing quality products to millions of people daily.Ferrara, a related company of Ferrero Group, is an emerging powerhouse in the North American confections and snacking categories. A $3B organization, Ferrara is No. 1 in seasonal confections and No. 2 in sugar confections, and has entered the world's largest cookies market through the acquisition of a beloved portfolio of cookie brands, a category growing at more than 4%.The Senior Operations Manager will manage the plant operation to meet all safety, food safety, quality, and productivity objectives with 24/7 responsibility. This position has 15–20 direct reports (Production Supervisors and Team Leads) and ensures compliance to Ferrara corporate quality and food safety policies, procedures and applicable standards.Responsibilities, Challenges, and Opportunities:Manages activities of the day to day production of finished goods including both processing and packaging to ensure smooth, efficient plant operation.Monitors safety, quality, and sanitation standards to ensure compliance with established company standards. Adheres to budget and cost control practices while meeting scheduled production expectationsCoordinates scheduling process to optimize production.Ensures compliance of the plant's quality control programs to meet all bakery food safety/quality objectives including process reliability, product quality, product standards, specifications, and consumer complaint reductions.Provides guidance, support, and coaching assistance as appropriate to all employees and interacts with support functions to maximize the plant's effectiveness.Coordinates activities and project introductions with Corporate Innovation team.Monitors operations, evaluates operational efficiencies, and corrects problems on a timely basis. Makes quality decisions and informs Plant Manager, other Staff members, and all direct reports to ensure their ability to effectively perform their job functions.Drives continuous improvement in all aspects of the operation with a focus on safety, food safety, and Lean manufacturing criteria.Keeps the line management team on target with the needs of the plant and communicates as necessary regarding any equipment failures, employee disciplines, and schedule changes.Analyzes and recommends improvements or modifications including capital expenditures to upgrade and improve the overall plant operation in terms of cost, efficiencies, quality, safety, and sanitation.Participates in the development of the long range business plan and ensures implementation through the Production Supervisors, Team Leads, and all hourly associates.Develops and maintains key results and performance standards and conducts timely performance evaluations.Monitors the training and development of Production Supervisors to ensure their ability to perform effectively and improve their management skills. Handles evaluations and merit increases for the direct reports.Prepares reports and records as necessary to document departmental activities and/or provide information to other management personnel.Ensures that disciplinary procedures are handled in a consistent manner according to company policies.Assists in identifying and defining issues affecting performance and recommends corrective action plans. Responsible for accurate forecasting expenditures and meeting budgetary requirements.Assumes Plant Manager and/or Engineering Facilities Manager responsibilities as needed.Qualifications:Bachelor's Degree in a Business discipline or equivalent work experience. In depth knowledge of food processing, packaging, quality and safety standards.Experience managing union and non–union employeesStrong coaching and mentoring skillsThree years of plant operations management experience in a manufacturing environment including both hourly and salaried personnel.Dedication to ensuring employee safetyKnowledge of LEAN and Continuous Improvement strategiesStrong leadership ability and decision–making skillsDedication to keep facility audit ready at all timesMust have the ability to work extended hours (including weekends) as this position requires 24–hour responsibility for the operations of the plantAbility to use common sense and analytical skills to drive out costs and wasteExcellent communication skills.Computer skills with Microsoft Office including Excel, Word, and PowerPointExperience with SAP, Maintenance Management Systems, and employee timekeeping systems preferredEQUAL OPPORTUNITYWe are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.