VMO Manager

Recruiter
Cognizant
Location
College Station, TX, USA
Salary
Competitive salary
Posted
25 Nov 2020
Closes
10 Dec 2020
Ref
9169543
Job role
Accountant
Experience level
Manager
IT Hardware and Software Asset Management, ITinfrastructure and IT infrastructure integration

An opportunity has become available for an IT HardwareAsset Manager (HAM) / Software Asset Manager (SAM) supporting the IT M&Ateam and their interaction with various VMOs in North America. The key role andresponsibility will be to work with Non-Integrated Businesses, Procurement andother corporate entities to deployment and support asset managementprocesses/programs.

Key Responsibility Areas:

• Ensuring all hardware and software assets, issues andrequests are logged, managed and processed within agreed timeframes via theITIL platform in use (ServiceNow, Remedy, etc..)
• Assist with asset management of IT equipment, generaladministration and housekeeping and being mindful of potential security risksas and when staff leave the business.
• Work with Vendor Management Offices as required toinsure HAM/SAM tasks are completed.

Candidate Specification:

• Knowledge & Experience
• 5-7 years customer or internal user experience withHAM/SAM environment
• Experience in working in a busy IT department.
• Working knowledge of ITIL and ITAM programs likeServiceNow, Remedy, etc..
• Personal Attributes
• Exceptional customer service skills, particularly theability to empathize and follow through tasks to ensure end user satisfaction.
• Excellent organization to ensure that concurrentincidents are dealt with in a timely manner
• Exceptional oral and written communication skills
• Exceptional interpersonal skills, with a focus onlistening, and questioning
• Comfortable dealing with people at all levels
• Experience at working both independently and in ateam-oriented environment
• Ability to adapt to shifting priorities
• Ability to communicate well internally when escalatingtasks and helping the team to understand the business impact and urgency of anincident
• Must be able to learn, understand and apply newtechnologies
• “Can do” attitude and ability to prioritise taskswhilst also adapting to demands is a must.
• Formal Education & Certification
• Knowledge and experience within ITIL V3 serviceenvironments (preferred)
• Working knowledge/experience with ServiceNow, Remedy oranother Top Tier ITAM program.
• BS in an IT or Engineering related field (preferred)