Guest Service Agent/Night Audit

Zenique Hotel Managment LLC
San Jose, California, United States
USD 16.27 per hour
24 Nov 2020
27 Nov 2020
Job role
La Quinta Inn & Suites San Jose Airport is seeking an individual who is friendly, upbeat and knows what it's like to "feel at home" to join our team as a Guest Service Agent (GSA)! You'll be empowered to use your creativity to make memorable moments for guests to help them feel at home. As a GSA you will manage the guest experience by welcoming new guests, managing reservations and check-ins/check outs, and providing information about the property and local area.

La Quinta Inn & Suites San Jose Airport is owned and managed by Zenique Hotels, a family owned and operated company that has a 'PEOPLE' first culture and strives to create exceptional experiences for all associates and guests. Through collaboration, creativity, and drive, our team never settles for mediocracy. With nearly a dozen national awards received, our team works hard to be the leaders in our markets, our brands, and our communities. Come join this dynamic team today!

Benefits and Perks: LARGE quarterly bonus potential, Guaranteed Holiday Bonus, Anniversary Bonus, Birthday Gift, Sick Pay, Paid Vacation, Holiday Pay, Medical, Dental, Vision, 401k, Personal Financial Advisor and Discount Hotel Rooms.

Potential Career Path: Guest Service Agent - Guest Experience Supervisor - Assistant General Manager - General Manager - Regional Director of Operations

We are dedicated to ongoing learning and development of our PEOPLE through custom made training programs that can elevate our team's careers.

Position: Guest Service Agent/Night Audit

Reports To: Assistant General Manager/General Manager

Rate of Pay: $16.27/$17.25

Summary of Position:

Provide excellent service to guests throughout their stay. Make reservations, check guests in/out, answer all incoming calls, respond to any guests requests and solve issues quickly. Share information about hotel amenities and make recommendations about surrounding area.

  • 18 years of age or older.
  • High School diploma or higher-level education.
  • Effective verbal and written communication skills in English.
  • Minimum of 6 months of customer service experience.
  • Must be willing to work weekends and holidays.
  • Ability to stand and walk for long periods

General Responsibilities
  • Stay guest focused and nurture an excellent guest experience.
  • Answer telephone, make reservations, check guests in, check guests out.
  • Act as hotel concierge for guests.
  • Act as communication hub for hotel and guest liaison with other departments.
  • Knowledge of the local area to provide recommendations to guests.
  • Understand and follow all Zenique's safety procedures.
  • Understand and follow all Zenique's Guest Services operating procedures

Optimum Attributes:
  • Outgoing and friendly personality
  • Willing to take responsibility and accountability
  • Strong attention to detail
  • Determined and motivated to meet and exceed expectations
  • Effective time management skills
  • Open with praise, discreet with criticism.
  • Empathetic and tolerant.
  • Reliable, responsible, and dependable.

*Please note that this posting is intended to represent a summary of the job. It is not intended to represent ALL responsibilities and duties of the job.