CRM Business Analyst, Digital Transformation, Global Consumer Financial Services

Recruiter
OCBC Bank
Location
Singapore, Singapore
Salary
Competitive salary
Posted
24 Nov 2020
Closes
01 Dec 2020
Ref
200001CS
Job role
Business analyst, CFO
Job Description

- Support System Enhancements in CRM Systems, ideally onPega platform

- Responsible to Plan and Manage Regression Testing

- Prepare Test Plan, Scope, Scenarios, Scripts and Data

- Supervise and Manage Testers and Review Test Results

- Support Pre & Post Implementation Activities includingmonitoring System Performance and following up on Issues Encountered by Users

- Track and Manage Production Issues including working withUsers and IT to resolve them

- Track and Manage Production Administration changes, including working with Users and IT to resolve them

- Able to communicate and forge a relationship with multiplestakeholders: Product Owners, IT, and user groups such as Branches and ContactCentre Qualifications

- Relevant experience as a Business Analyst working withBusiness Users and IT

- Sharp analytical and problem solving skills

- Good Written and Oral Communication Skills

- Good Team Player & Eager to Learn

- Ability to train Team Members

- Pega Certification will be anadvantage

*LI-JT

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