API Business Analyst

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Requirement Gathering & Elicitation:
  o Gathering of Business Requirements through workshops / meetings with business and internal stakeholders.
  o Understanding of high level solution and coming up with efforts required to meet the requirements.
  o Understanding of Customer Journeys, knitting Journey with API specs, creation of tech design documents and API functional and technical specification.
  
  • Creating effective solutions/Design Assets:
  o Work with Architects, Info Sec, Business and Other Internal/Stakeholder to come up with end to designs.
  o Sequence Diagrams/Flow Diagrams illustrating end to end Customer Journey knitted with APIs covering complete System Architecture, finalize SLAs/timeouts of various underlying calls.
  o Discuss with external systems to do API mappings with internal and external Systems with different messages formats including various ISO standards.
  
  • Verify Test Requirements / Measure Solutions:
  o Ensure the test scope is covered completely during Test Case Walk through with Testing/Business teams and also performance test and Ethical hack test scopes to measure the solution.
  o Support execution of Testing and go live for any functional or design gaps with impact analysis across various functions and channels consuming APIs.
  
  • Have product roadmap mindset and compare solutions and customer Journeys across Industry.
  • Build domain knowledge and Citi Systems understandings.
  • Use Bitbucket, Jira, MS Office (Visio/Excel/PPTs), Sharepoint/Confluence and other cataloging tool effectively to deliver this.

Qualifications:

• 5-8 years of relevant experience
• Extensive Knowledge of Consumer Banking Domain, SDLC, APIs.
  • Exposure of latest digital banking experiences in Industry and strong hold / eagerness to learn system architecture, data flows and message orchestrations.
  • Expertise in Requirement Gathering, converting requirements into Customer Journeys knitted with APIs, tech design documents, API specification - functional and tech documents.
  • Strong expertise and understanding of Consumer Banking Customer Journeys on Digital Platforms, APIs Integration with UI.
  • Expertise in deriving test scope for the requirements and acceptance critieria of user stories / Requirements.
  • Strong understanding of Agile practices, User Story creations, SDLC.
  • High level understanding of Micro services - overview / Open Banking / Oauth2
  • Hands-on experience of tools such as Bitbucket, Jira, Swagger Editor, Confluence, MS Office (Visio/Excel/PPTs).
  • Expertise in understanding functional issues and guiding the team for resolution.
  • Advanced communication skills, team player with willingness to learn and innovate with forward thinking Organization.
  • Strong understanding of XML, Restful JSON, SOA concepts, Web Services.
• Knowledge of applicable business systems and industry standards
• Proven analytical, data analysis, organization and presentation skills
• Demonstrated ability to manage a diverse project portfolio
• Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

• Bachelor's degree/University degree or equivalent experience

Experience on following tools will be an added advantage:

• Jira
• Bitbucket
• Swagger Editors
• Confluence/Sharepoints
• MS Office (Visio/Excel/PPTs)
• SOAP UI / Testing Tools

• Ignite / Other Cataloging Tools

Job Family Group:
Technology

Job Family:
Business Analysis / Client Services

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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