Business Process Excellence Assistant Manager

Job Description:

Get to know the Role:

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Facilitate quality and change management processes
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The day-to-day activities:

• Conducting action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

• Bachelor or Master Degree in Business Administration, engineering, or relevant
• At least 5 years of experience in Project Management working with across multiple business units stakeholders.
• Strong process improvement experience
• Strong exposure to strategic problem solving and root cause analysis methodologies in multi business operations.
• Experience in data analytics, using Excel, Tableau
• Must have a strong passion in driving continuous improvement.
• Must possess high integrity
• Strongly Skilled in process flow documentation and literature.
• Excellent communication and interpersonal skills
• Strong organization skills and attention to detail
• Individual Contributor Role.

For further information, and to apply, please visit our website via the “Apply” button below.