DBS Bank Ltd

AVP / Senior Associate, CRM Technical Business Analyst, Technology & O

Recruiter
DBS Bank Ltd
Location
Singapore
Salary
Competitive salary
Posted
23 Nov 2020
Closes
26 Nov 2020
Ref
d18d97a2910b
Approved employers
Approved employer
Job role
Business analyst, CFO
Sector
Banking and financial services, Digital
Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Accountability
  • Review user requests and requirements, design solutions and determine estimates to meet the desired business and system outcomes
  • Main contact point for any CRM functionality queries or enhancement requests
  • Analyse business requirements, conduct implementation feasibility studies with strong focus on user journey and experience
  • Review test specifications and support System Integration Testing and User Acceptance Testing.
  • Prepare and review project/enhancement documentations e.g. Functional Specifications, Technical Specifications, Deployment Plans, etc.
  • Manage project releases - full cycle from project conceptualisation, requirements-gathering, development & testing to production implementation.
  • Act as the conduit between different CRM users from various departments, tech teams, and internal stakeholders. Marry business expectations with the technical implementations.
Candidate should have
  • Minimum of 6 to 8 years of relevant IT working experience including expertise in enterprise architecture, business solutions deployment
  • Working knowledge of Java, JBoss and MariaDB
  • Experience in architecting solutions in Customer Servicing and Relationship management domains
  • Good knowledge in Customer Relationship Management (CRM) space as a business analyst.
  • Ability to work independently with business users, vendor and in-house teams to deliver project/enhancement using Agile methodologies.
  • Strong verbal and written communication skills, attention to details, strong work ethic, team spirit, and exceptional customer servicing attitude.
Preferred experience includes:
  • Consumer and institutional banking knowledge with understanding of various banking products
  • Microsoft Dynamics product and customization, Telephony domain and Chatbot domain will be advantageous
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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