Financial Services Knowledge Manager - EMEIA

Not disclosed
21 Nov 2020
09 Dec 2020
Approved employers
Approved employer
Contract type
Full time
Experience level

EY GDS (Global Delivery Services) means 40.000 specialists providing globally IT, project management and strategic business services to EY member firms. In addition we deliver support and solutions to clients from all over the world.

The opportunity:

The Knowledge Manager – Supervising Associate (KM-SA) will work closely with the Service Line Knowledge Leader (SL-KL) and Knowledge Manager – Assistant Directors (KM-ADs) - on the delivery of the EMEIA FSO (Financial Services) Consulting integrated knowledge program. Depending on the specific business needs, this program includes the co-development of a community and content strategy, supporting delivery of domain-specific strategic initiatives, supporting the execution of domain-specific knowledge awareness and adoption activities, as well as the promotion of an active knowledge culture within the business.

Your key responsibilities:

The main focus of the role is to promote and facilitate the sharing of information, know-how, and experience to enable EY practitioners to win in the marketplace and efficiently and effectively deliver services to clients. You will ensure that key collateral is captured, co-created and managed, and will work closely with the SL-KL and KM-ADs to facilitate knowledge sharing across the domain community of specialists and knowledge champions.

Often you will act as first responder to inquiries and requests for support from the business. You will also work closely with other EY Knowledge functional specialists (e.g. analysts, knowledge services knowledge managers, product managers) to bring the broad array of EY Knowledge support to their clients at the appropriate time.

Working with the SL-KL and KM-ADs, your role will be to:

  • Maintain the domain’s knowledge infrastructure, using firm standard architecture and technologies, to develop sites and communities that align the broader context of business priorities with content strategy;
  • Design and drive the execution of the domain’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced, proactively distributed to practitioners, and archived as appropriate;
  • Drive knowledge awareness and adoption activities within the community to engage and educate domain practitioners on available knowledge content and resources, help build a knowledge sharing culture;
  • Ensure continuous improvement across key knowledge activities, and work with Analytics & Measurement team to support reporting and analysis on all of these activities as well as sharing and responding to feedback from customers and stakeholders
  • Build a network of relationships in the sub-domain across different ranks and countries, including Knowledge Champions and key experts.

Skills and attributes for success:

  • 5-7 years of knowledge management or equivalent experience.
  • 3 or more years of relevant domain experience (specialisation in a primary domain e.g. sector, SL or geography – and overtime develop a secondary specialisation e.g. sub-service line or client solution)
  • Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience
  • Professional service industry experience or client-serving experience strongly preferred
  • Bachelor’s/University degree, preferably in business
  • Advanced degree a plus
  • Proficient in English, both written and verbal
  • Strong project management skills and experience in leading complex projects to achieve milestones and objectives
  • Excellent verbal and written communications skills
  • Advanced skills in Word, Excel, PowerPoint and SharePoint

Ideally, you’ll also have:

  • Demonstrated understanding and relevant experience in the assigned knowledge domain
  • Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
  • Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
  • Consultative mindset and integrated teaming approach to service delivery.

What we look for:

We’re interested professionals with excellent communication skills to influence effectively to lead change with people on a global basis. We look for someone with strong executive presence and demonstrated success in building relationships at a senior level.

What working at EY offers:

  • Support and coaching from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you.
  • Opportunity to develop technical and non-technical skills in a truly global environment
  • Variety of platforms for upskilling including but not limited to Udemy, on-site trainings, language classes
  • Flexible full time working hours with respect to your work life balance
  • Non-wage benefits: private health care for you and your family, life insurance, MultiSport card, theatre and cinema tickets, shopping vouchers etc.
  • Interesting top technology transformation projects with global impact

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

For further information, and to apply, please visit our website via the “Apply” button below.

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