Business Analyst I, Order Management

Business Analyst I, Order Management

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from today's technologies while enabling the integration of tomorrows.

In Global Order Management we are committed to delivering an unparalleled purchasing experience that enables VMware's customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

Your Responsibilities:

• Interact with sales teams, channel partners and numerous internal groups as required to support the order-to-invoice process
• Help measure process capabilities and derive baselines for the KPIs
• Help in meeting & improving the measurement and success criteria for key metrics
• Help in assessing the health of the process capability and recommend solutions to simplify, standardize and scale our business processes
• Provide and follow up on suggestions and ideas that enhance processes, partner experience, and simplicity of operations
• Drive the collaboration efforts with GEO-counterparts to ensure adequate support provided
• Participate in projects and initiatives related to quality, data migration, SKU testing and operational efficiency
• Handle order processing tasks (incld. complex orders processing), ensuring accuracy and alignment to all compliance guidelines including SOX and export regulations
• Deliver on ad-hoc assignments as business requires
• Prepare and deliver presentations online and in person
• Provide language support in Japanese, for both written and oral communication, along with order processing

You Need:

• Ability and motivation to work expertly in a multi-task environment, both independently and as part of a team
• Ability to investigate and analyse problems using good judgment and determine solutions to resolve issues
• Hands on experience on operational reporting and data analysis
• Proven task management and prioritization capabilities
• Ability to initiate process improvement plans and work towards change
• Experience collaborating on projects and testing
• Positive, collaborative approach and sound business insight
• Ability to adapt to fast changing and dynamic environment
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills and interpersonal skills
• Ability to work outside of standard office hours as per business requirements
• Willingness to work in rotational shifts, including night shifts.
• Good work ethic and sense of responsibility

You Preferably Have:

• Relevant industry experience in order processing, distribution or invoicing, with specific knowledge of software transactions and general knowledge of revenue recognition preferred
• Good understanding of upstream and downstream processes
• Proficiency in Oracle or SAP
• Bachelor's Degree

We are an Equal Opportunity employer and value diversity

VMware is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Category : Sales
Subcategory: Sales Administration
Experience: Entry Level
Full Time/ Part Time: Full Time
Remote: No
Posted Date: 2020-11-19

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.