Transfer Agency, FACTA/CRS, Officer, FTC- 12months- Kilkenny

Recruiter
State Street
Location
Kilkenny, Ireland
Salary
Not disclosed
Posted
19 Nov 2020
Closes
02 Dec 2020
Ref
R-653104
Approved employers
Approved employer
Contract type
Contract
Hours
Full time
Experience level
Qualified accountant

Main purpose of role:

At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities but a major focus will be on change management, resource planning and development, client relationship management and risk reduction.

Responsibilities:

LEADERSHIP

  • Responsible for the achievement of specific department/section performance targets and objectives
  • As a member of the senior management team lead, direct and manage the department
  • Make sound operational decisions
  • Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies
  • CLIENT RELATIONSHIP

  • Development and maintenance of strong client relationships
  • Handle and resolve complex/unusual operational and managerial problems that are referred from above and below
  • Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areas
  • Maintain and develop expertise demonstrating judgment and an understanding of the business
  • Responsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships
  • RESOURCE MANAGEMENT

  • Identify and secure resources required by the department and ensure effective utilisation
  • Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
  • Provide adequate training to all grades in support of the overall organisation & Transfer Agency Training Plan
  • Assist more senior colleagues when required to do so and deputise in their absence
  • Utilise management information as required to assist in managing both clients and resources
  • Focus on development opportunities for your Senior Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.
  • Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports
  • RISK & REGULATORY

  • Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
  • Understand the risk environment within the team & manage appropriately
  • Monitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
  • COMMUNICATION

  • Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
  • Attend and contribute to operational, client, risk, audit and regulatory meetings as required
  • Actively participate in your chosen Focus Group
  • CHANGE MANAGEMENT

  • Create an environment that is flexible and adaptable and be a champion of change
  • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
  • Provide support to Senior Associates and their reports during the implementation of change
  • Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives
  • Core Requirements:

    Regulatory:

  • To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;
  • To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
  • Quality:

    All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities:

  • To be quality driven, aiming for 100% accuracy and timeliness of delivery;
  • To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);
  • To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;
  • To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;
  • To communicate and promote the values which reinforce and support a consistent quality culture.
  • To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE & L) in all tasks and interactions
  • Knowledge and Competency Requirements

    Specific knowledge, skills and qualifications needed to achieve required performance standards in a role.

  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Possess excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
  • Personable and Enthusiastic
  • Flexible
  • Typically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity.
  • For further information, and to apply, please visit our website via the “Apply” button below.

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