Main purpose of role:
At this level you will be required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of Transfer Agency. You will be expected manage day to day tasks pertinent to the department’s activities but a major focus will be on change management, resource planning and development, client relationship management and risk reduction.
LEADERSHIP Responsible for the achievement of specific department/section performance targets and objectivesAs a member of the senior management team lead, direct and manage the departmentMake sound operational decisionsContribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies
CLIENT RELATIONSHIP Development and maintenance of strong client relationshipsHandle and resolve complex/unusual operational and managerial problems that are referred from above and belowEnsure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Propose and/or implement procedural changes to improve performance of the department or of related business areasMaintain and develop expertise demonstrating judgment and an understanding of the businessResponsible for the development and continued maintenance of satisfactory operational client and regulatory body relationships
RESOURCE MANAGEMENT Identify and secure resources required by the department and ensure effective utilisationEnsure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelinesProvide adequate training to all grades in support of the overall organisation & Transfer Agency Training PlanAssist more senior colleagues when required to do so and deputise in their absenceUtilise management information as required to assist in managing both clients and resourcesFocus on development opportunities for your Senior Associates and ensure that time is made available to focus on non-operational management aspects of role through the delegation of tasks where appropriate.Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports
RISK & REGULATORY Ensure compliance as appropriate with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organizationUnderstand the risk environment within the team & manage appropriatelyMonitor the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
COMMUNICATION Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operationsAttend and contribute to operational, client, risk, audit and regulatory meetings as requiredActively participate in your chosen Focus Group
CHANGE MANAGEMENT Create an environment that is flexible and adaptable and be a champion of changeInitiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality drivenProvide support to Senior Associates and their reports during the implementation of changeEnsure participation in the completion and implementation of department wide projects as required and lead local team initiativesCore Requirements:
Regulatory: To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled;To comply with the regulatory regimes in which IFDS operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role.
All employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities: To be quality driven, aiming for 100% accuracy and timeliness of delivery;To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external);To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance;To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties;To communicate and promote the values which reinforce and support a consistent quality culture.To adhere to company values of Professional, Accountable, Client Focused, Excellence and Leadership (PACE & L) in all tasks and interactions
Knowledge and Competency Requirements
Specific knowledge, skills and qualifications needed to achieve required performance standards in a role. Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.Excellent working knowledge of MS Office suite including Word, Excel and PowerPointStrong written & verbal communication skillsPossess excellent organisational, planning and co-ordination skills.Ability to work accurately to tight deadlinesProactive and able to work independently and as part of a teamComprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a good understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.Personable and EnthusiasticFlexibleTypically candidate will have 5-8 years experience in a similar environment including at least 3 years in a management/supervisory capacity.
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