Head IWM Closure and Former Client Unit #160496

Credit Suisse
Zürich, Switzerland
Not disclosed
09 Nov 2020
03 Dec 2020
Contract type
Full time
Experience level
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer

  • The lead on operational management for the Closures on Client Request team. Responsible for ensuring seamless processing of orders from IWM Front units for all IWM clients booked in Switzerland.
  • Responsible for the Former Client Unit covering all inquiries from all former IWM clients worldwide.
  • Leading the newly implemented Closures on Bank Request services.
  • You the responsibility of a Line Management including operational oversight of distributed team of approximately 10 people
  • Representing the IWM Front Support Center (FSC) in different working groups, projects as well as front offices.
  • Handling complex cases that require close collaboration between Legal/Compliance and required specialist teams.
  • Support further development of the service within IWM FSC
    In addition:
  • Handling various cross-divisional projects such as AIA/AEI, USWHT, FIDLEG or Small Account Review as an IWM business representative
  • Acting as a move manager of the IWM Chief Operating Officer (COO) Front Support and Operational Management area; planning, coordinating and implementing all workplace-related moves and adjustments within the building.
  • A service receiver and one port of entry for all Group Business Support Services (GBSS) requests for IWM (mainly requests regarding Global Facilities Management for the attention of the IWM COO and the business area heads)
  • You Offer

  • A university degree or an equivalent in working Experience; certification in relationship management is desired
  • Good knowledge of the Front/Relationship Management business and 7+ years of hands on leadership and banking business experience
  • As a standout team leader with strong analytical skills and a positive personality you empower your team to strive towards operational excellence
  • A can-do-attitude, able to handle diverse opinions and influence partners/team members with informative arguments.
  • Good interaction with employees, partners and clients vital.
  • You have well-developed conceptual abilities and an open and persuasive personality with strong communication skills
  • High Proficiency in English is required, other languages is an asset
  • Ms J. Emelone will be happy to receive your application

    Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

    For further information, and to apply, please visit our website via the “Apply” button below.

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