Amazon Business: Senior Business Analyst
- Recruiter
- Amazon UK
- Location
- London, Greater London, United Kingdom
- Salary
- Competitive
- Posted
- 07 Nov 2020
- Closes
- 06 Dec 2020
- Ref
- 1230566
- Approved employers
- Approved employer
- Job role
- Accountant
- Sector
- Digital, Retail and FMCG
Description:
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth's most customer-centric company. Today, Amazon's rapidly expanding consumer product range offers books, video games, consumer electronics, apparel, jewellery, grocery, as well as Amazon Kindle, Echo devices and many others.
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality. B2B represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our B2B customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
The AB EU Customer Operations team is a dynamic team that works across all functions of the organization to help drive critical strategic and operational initiatives. AB is seeking a Senior Business Analyst that will play a key role in developing strategy, process, and analytics to drive key decision making. As Senior Business Analyst you will be a key member of the team optimising day-to-day decision making as well as flexing to tackling some of the most important strategic decisions in AB. This is a high visibility and influential role, we are looking for candidates that can combine expertise in business planning, change management, and cross-functional execution.
The Senior Business Analyst will increase the productivity of our Customer Advisor team thorough process improvement and operational excellence creating a step change in performance. This individual will cover everything from defining local market strategies and priorities through to driving operational excellence in the day-to-day execution of the business. The Customer Operations Team is responsible for managing the rhythm of the Customer Advisors activities such as weekly, monthly and quarterly metric reviews, as well as forecasting and pipeline management, data quality and accuracy and systems/tool development. This is a hands-on position - the ideal candidate must be willing to "roll up their sleeves".
The successful candidate will have experience in working within a business intelligence environment and looking for the opportunity to utilise these analytical and modelling skills in a more commercial position. This individual should be fluent in languages such as SQL and Python. Effective collaboration with internal stakeholders and cross-functional teams will be essential to solve problems, enable business performance for a rapidly expanding team and product offering, create operational efficiencies, and deliver successfully against high organizational standards. The ideal candidate has strong financial acumen, deep analytic background and critical thinking and problem solving skills to ensure the continued growth and success of the business.
Key Responsibilities include, but are not limited to:
• Deliver against the AB EU Customer Operations goals and objectives to support the overarching organizational mission and strategy.
• Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue and productivity objectives.
• Drive core Customer Operations processes, such as territory planning, quota development, sales performance management and data issue resolution.
• Analyse processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Identify root causes of problems and make recommendations for solutions.
• Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Equip Customer Advisors in all aspects of evaluating their teams' performance, and drive the weekly, monthly, quarterly and business review cadence
• Develop relationships and processes with Sales, Finance, HR, Marketing and other stakeholders to identify and address reporting issues.
• Conduct ad hoc analysis and participate on projects as needed.
Preferred Qualifications:
PREFERRED QUALIFICATIONS
• Proven experience finding creative ways to do more with less, and a track record of staying on schedule
• Exceptional and effective verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to work independently, as well as part of a team, on multiple projects.
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth's most customer-centric company. Today, Amazon's rapidly expanding consumer product range offers books, video games, consumer electronics, apparel, jewellery, grocery, as well as Amazon Kindle, Echo devices and many others.
Amazon is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the largest and most innovative Business-to-Business (B2B) marketplace in the world, and we are recruiting a handful of the best of the best to make this vision a reality. B2B represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our B2B customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
The AB EU Customer Operations team is a dynamic team that works across all functions of the organization to help drive critical strategic and operational initiatives. AB is seeking a Senior Business Analyst that will play a key role in developing strategy, process, and analytics to drive key decision making. As Senior Business Analyst you will be a key member of the team optimising day-to-day decision making as well as flexing to tackling some of the most important strategic decisions in AB. This is a high visibility and influential role, we are looking for candidates that can combine expertise in business planning, change management, and cross-functional execution.
The Senior Business Analyst will increase the productivity of our Customer Advisor team thorough process improvement and operational excellence creating a step change in performance. This individual will cover everything from defining local market strategies and priorities through to driving operational excellence in the day-to-day execution of the business. The Customer Operations Team is responsible for managing the rhythm of the Customer Advisors activities such as weekly, monthly and quarterly metric reviews, as well as forecasting and pipeline management, data quality and accuracy and systems/tool development. This is a hands-on position - the ideal candidate must be willing to "roll up their sleeves".
The successful candidate will have experience in working within a business intelligence environment and looking for the opportunity to utilise these analytical and modelling skills in a more commercial position. This individual should be fluent in languages such as SQL and Python. Effective collaboration with internal stakeholders and cross-functional teams will be essential to solve problems, enable business performance for a rapidly expanding team and product offering, create operational efficiencies, and deliver successfully against high organizational standards. The ideal candidate has strong financial acumen, deep analytic background and critical thinking and problem solving skills to ensure the continued growth and success of the business.
Key Responsibilities include, but are not limited to:
• Deliver against the AB EU Customer Operations goals and objectives to support the overarching organizational mission and strategy.
• Define the key support systems/processes required to meet the rapid growth of the business and achieve revenue and productivity objectives.
• Drive core Customer Operations processes, such as territory planning, quota development, sales performance management and data issue resolution.
• Analyse processes and mechanisms for sub-optimal performance, with a focus on defect reduction and productivity. Identify root causes of problems and make recommendations for solutions.
• Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services.
• Equip Customer Advisors in all aspects of evaluating their teams' performance, and drive the weekly, monthly, quarterly and business review cadence
• Develop relationships and processes with Sales, Finance, HR, Marketing and other stakeholders to identify and address reporting issues.
• Conduct ad hoc analysis and participate on projects as needed.
Preferred Qualifications:
PREFERRED QUALIFICATIONS
• Proven experience finding creative ways to do more with less, and a track record of staying on schedule
• Exceptional and effective verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Ability to work independently, as well as part of a team, on multiple projects.
Similar jobs
-
New
-
New
-
New