AP Operations Supervisor - AP

Accounts Payable Operations Supervisor - AP Our employees around the world are connected by an enduring commitment to save and sustain lives. This higher purpose binds us as a company in doing work that matters. Do you want to know why it is so wonderful to work for Baxter? Go to https://www.youtube.com/watch?v=OY89yj_zSIo The Job Purpose of Role Reporting to the RPO, the purpose of the role is to manage the day to day activities of the retained AP organisation and act as a liaison between the business and our Service Delivery provider, ensuring that an efficient and effective service is provided at all times to the business. First point of escalation for all queries received by our Service Delivery partner in Kolkata and Bucharest. Key Responsibilities: Responsibilities include but are not limited to the following: Support GPO and RPO with the on boarding of our service delivery partner and provide  ongoing training and support after the transition of  the EMEA Accounts Payable function. Responsible for the Supervision of 3 AP escalation specialists. Plans and allocate resources, to ensure all escalations received from our SDP are resolved in a timely manner. Collaborate daily with SDP team supervisor to ensure escalations and outstanding issues are addressed. Monitors daily reports from SDP to ensure KPI's and SLA's are being met.  effectively accomplish AP and SSC objectives including month-end, quarter end & year end close; Conducts Weekly meetings with RPO to ensure all risks are escalated and mitigated. Act as a subject matter expert in Baxter policy and procedures and acting as the point of escalation with the SDP in Calcutta & Bucharest Act as a liaison for the Service Provider and third parties to ensure accurate too ensure the highest level of Customer service is sustained. Deal with escalations from the Service delivery provider regarding invoices which are not compliant to Baxter polices. Execute urgent payment requests Provide regional expertise and guidance on all Baxter P2P system. Act as subject matter expert to our SDP on tax codes and regulatory requirements across EMEA entities. Escalation point for the SDP for backlog errors and payment processing errors, i.e. direct debit forms for the bank. Who you are At least 3 to 4 years' relevant accounts payable experience; Excellent communication skills Highly motivated individual to continuously deliver and exceed; Experience of the SSC environment; Ability to work well under time constraint and/or pressure; Proven problem solving skills; Attentive to detail; Ability to multi-task with a strong sense for prioritisation; Strong customer service focus; Highly detailed knowledge of Accounts Payable process from a procure to pay mind-set; Team player; Excellent analytical, troubleshooting and problem solving skills. Fluency in spoken and written English. Desirable: Working knowledge of information systems such as JD Edwards, Seeburger,Pega; Experience of the SSC environment 2 nd Degree/Diploma in accounting-related discipline. Key Features of the Role Occasional overseas travel may be required Additional hours at critical times (eg, month end) may be required. Also, and on an exceptional basis, the role may require Public Holiday, and weekends. What we offer It is a challenging opportunity for you and also a chance to work in a diverse team with a great mix of people. Joining Baxter means joining a team that you can truly learn from! We encourage our employees to develop their skills to meet the demands of an ever-changing work environment, providing them with opportunities to achieve personal and professional goals that will make them valued contributors throughout their careers. If you have an interest in this great opportunity and think you can make a difference then this could well be the role for you. If you want to learn more about career opportunities go to http://www.baxter.com/careers.page Who we are Baxter touches millions of lives every day. Our products and services are essential building blocks of healthcare. You'll find Baxter's products and therapies on nearly every floor, in almost every hospital worldwide. You'll find us in clinics and in the home. Patients and providers rely on Baxter for lifesaving renal and medical products. Our mission to save and sustain lives inspires our work and our commitment to expanding access