Customer Service Administrator

Location
Falkirk
Salary
£18000 - £21000 per annum
Posted
29 Oct 2020
Closes
05 Nov 2020
Ref
JN -102020-1240870
Contact
Victoria Natillo
Job role
Fund accountant
Sector
Digital
Contract type
Permanent
Hours
Full time
Experience level
Entry level, Graduate scheme

Our client is looking for a Customer Service professional

Client Details

A leader in their field

Description

  • Provide excellent customer support and service including queries, issue handling and complaints across multiple communication channels
  • Take ownership of support tickets and manage through to resolution in line with defined SLAs, escalating issues where necessary
  • Liaise with Engineering and Platform team on support matters
  • Assist with successful on-boarding of new customers
  • Coach and educate product users about platform features and functionality to encourage engagement
  • Proactively contribute to our knowledge base to create new or improve existing articles to promote customer self-service
  • Work with Service Design team to input into customer journey and functional improvements

Profile

  • 2+ years customer service experience ideally
  • 1st line customer support across multiple customer communication channels
  • Experience liaising directly with other support levels, e.g. 2nd line support teams
  • Very strong verbal and written communication skills
  • Strong problem-solving skills and attention to detail

Job Offer

A competitive rate

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