CRM Business Analyst, Digital Transformation, Global Consumer Financial Services
- Recruiter
- OCBC Bank
- Location
- Singapore, Singapore
- Salary
- Competitive salary
- Posted
- 28 Oct 2020
- Closes
- 29 Oct 2020
- Ref
- 200001CS
- Job role
- Business analyst, CFO
Job Description
- Support System Enhancements in CRM Systems, ideally onPega platform
- Responsible to Plan and Manage Regression Testing
- Prepare Test Plan, Scope, Scenarios, Scripts and Data
- Supervise and Manage Testers and Review Test Results
- Support Pre & Post Implementation Activities includingmonitoring System Performance and following up on Issues Encountered by Users
- Track and Manage Production Issues including working withUsers and IT to resolve them
- Track and Manage Production Administration changes, including working with Users and IT to resolve them
- Able to communicate and forge a relationship with multiplestakeholders: Product Owners, IT, and user groups such as Branches and ContactCentre Qualifications
- Relevant experience as a Business Analyst working withBusiness Users and IT
- Sharp analytical and problem solving skills
- Good Written and Oral Communication Skills
- Good Team Player & Eager to Learn
- Ability to train Team Members
- Pega Certification will be anadvantage
*LI-JT
- Support System Enhancements in CRM Systems, ideally onPega platform
- Responsible to Plan and Manage Regression Testing
- Prepare Test Plan, Scope, Scenarios, Scripts and Data
- Supervise and Manage Testers and Review Test Results
- Support Pre & Post Implementation Activities includingmonitoring System Performance and following up on Issues Encountered by Users
- Track and Manage Production Issues including working withUsers and IT to resolve them
- Track and Manage Production Administration changes, including working with Users and IT to resolve them
- Able to communicate and forge a relationship with multiplestakeholders: Product Owners, IT, and user groups such as Branches and ContactCentre Qualifications
- Relevant experience as a Business Analyst working withBusiness Users and IT
- Sharp analytical and problem solving skills
- Good Written and Oral Communication Skills
- Good Team Player & Eager to Learn
- Ability to train Team Members
- Pega Certification will be anadvantage
*LI-JT
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