Manager, Customer Trust Assurance - India (Public Policy)

Gurgaon, Haryana, India
Competitive salary
24 Oct 2020
26 Oct 2020
Job role
Experience level
Are you interested in product compliance, customer trust and the interplay with public policy? Amazon India is looking for a smart, energetic, hard-working, and creative "Customer Trust Assurance Manager " to join the Amazon India Product Assurance and Compliance team.You have a good understanding of product compliance, regulatory affairs and consumer rights. Besides this, you will develop and lead the customer strategy of the product assurance team and support the public policy team in engaging with consumer and industry associations. This individual will also be responsible for identifying opportunities to improve technology and coordinate improvements with the products team. This is an exciting opportunity to work in a highly visible space and be part of a vibrant and fast-growing company!

The position is located in Delhi NCR, India and also requires working closely with Business, Operations, Amazon Technology, Legal, Public Policy and Amazon Seller teams.

As a high-level summary the deliverables are:

• Managing complex, international projects on product safety, compliance and customer trust.
• Support strategic customer trust activities, such as outreach and relationship building with regulators, industry associations and consumer organizations.
• Identify needs for scalable tech solutions and influence stakeholders to drive tools availability and effectiveness, and ensuring they are surfaced to the correct teams with the right supporting data in a timely manner
• Develop and improve mechanisms for continuous improvement
• Manage projects in a culturally diverse environment

Basic Qualifications:
Basic Qualifications

• Bachelor's degree
• Knowledge of product safety legislations, and the interplay with consumer rights and public policy
• 5 + years of experience in Legal, Public Policy, Product Safety, Product Compliance, Quality Assurance and/or Risk Management
• 3+ years of experience in project management
• Strong ability to use Excel, Word and other common desktop software applications and must also be comfortable learning web applications and proprietary software.
• Effective verbal communication, confident presentation style and excellent document preparation skills.
• Ability to think critically about risk management and develop content that meet business objectives.
• Ambitious self-starter who can work objectively with integrity and high degree of legal awareness
• Resilient and able to thrive and lead in a fast paced, entrepreneurial environment
• Proven ability to work collaboratively both cross-functionally and vertically within an organization.
• Good command over English language and ability to articulate well.

Preferred Qualifications:
Preferred Qualifications
• MBA or advanced degree
• Graduate Degree in Political studies, Law
• 5+ years of experience in Product Safety, Regulatory Product Compliance environment, Public Policy, Quality Assurance, and/or Risk Management
• 5+ years of experience in project management with culturally diverse teams
• Direct working experience with machine learning, artificial intelligence and keyword based algorithms
• Track record in advocacy and managing change in complex organizations

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