Health Benefits Specialist (Customer Service Rep) - West Valley City,

Recruiter
SelectHealth Inc
Location
Franklin
Salary
Competitive
Posted
17 Oct 2020
Closes
28 Oct 2020
Job role
Accountant
Contract type
Permanent
Hours
Full time
Job Description:Provides superior customer service to all inquiries and questions for members, employer groups, providers, facilities, other departments and teams.SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine forsix years in a row.Our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all. As part of Intermountain Healthcare, SelectHealth is more than just an insurance company. We strive to provide our members with low cost insurance options and access to high quality care, while responding to all concerns in a timely manner. Our mission of excellence extends to our employees as well.Health Benefits Specialist – PhonesThe Health Benefits Specialist provides exceptional customer service to all SelectHealth members, employer groups, providers, facilities and other SelectHealth departments. You will help our members understand their benefits, claims, and give them a superior customer service experience by using multiple programs and methods of resolving their concern.Outstanding Benefits.In addition to competitive wages, you'll enjoy:Casual dress codePaid time off and holidaysMedical and dental insuranceA 401(k) retirement savings program with an employer match–plus a retirement pension benefitTuition reimbursementEnergetic cultureEmployee wellness program (and a gym!)Annual employee appreciation weekJob DescriptionThe Health Benefits Specialist provides exceptional customer service to all SelectHealth members, employer groups, providers, facilities and other SelectHealth departments. As part of Intermountain Healthcare, SelectHealth is more than just an insurance company. We strive to provide our members with low cost insurance options and access to high quality care, while responding to all concerns in a timely manner. Our mission of excellence extends to our employees as well. SelectHealth has been named as one of 12 "Best Companies to Work For" by Utah Business magazine forsix years in a row.Upon hire, an 8–week training experience is provided for those interested in pursuing a career with SelectHealth. Training includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating an exceptional experience for all. The position involves managing multiple applications, ensuring follow up expectations are met on complicated issues while providing excellent customer service.Employees will deliver excellent customer service through multiple customer channels such as phone calls, emails, and Web Chats.If selected to advance in the hiring process, this position will include a video interview. Please review your email closely over the next week for a potential invitation from Intermountain Healthcare/HireVue.Entry Rate:$15.84/hour; up to $18.28/hour after 15 months of employment plus a potential maximum monthly performance based bonus of $219 shortly after training.Benefits Eligible:Yes – Paid time off, tuition reimbursement, medical, dental and vision insurance. Some benefits start immediately, others like medical, dental, and vision start the first of the month following start dateShift Details: Start Date: November 30th. During training, employees workMonday through Friday 8:00 AM – 4:30 PM.Due to extensive training, no time off will be approved for the first 90 days of employment.Post training, shifts will typically fall within regular business hours: Monday through Friday 7:00AM– 8:00 PM and Saturday 9:00AM –2:00 PM.Job Essentials1. Receives incoming calls from members, providers, facilities, employer groups, and other departments. Provides superior customer service that is consistent with policies, company values and quality standards.2. Resolves customer's issues on the initial call or provides timely follow–up when additional research is required.3. Complies with established criteria for response time, handling time, availability, and call flow.4. Complies with established auditing criteria. Stays current and conversant on general plan design and modifications to provide accurate and appropriate information.5. Maintains the confidentiality of member's personal information to be compliant with internal confidentiality policy. Maintains customer history in member tracking using correct codes and detailed comments.6. Educates callers on correct use of their plans, including coverage of benefits, utilization, and administrative guidelines, in collaboration with teammates and other departments. Makes exception / empowerment decisions within the established exception policy.7. Follows established guidelines to complete pre–notifications/pre–certifications for members and providers.Minimum QualificationsCompleted minimum of 6 months of HBS phone experience. Meets department performance standards for transitioning to Level I. Completed and certified in HBS classroom training program. Completed phone certification.One year of customer service experience.– and –Experience using Microsoft Word and Windows navigation.Preferred QualificationsBilingual in English and Spanish.– and –Call center or office experience.Physical Requirements:SH onlyHearing, speaking, manual dexterity, seeing.Location:SelectHealth – FranklinWork City:West Valley CityWork State:UtahScheduled Weekly Hours:40

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