Client Service - Sr. Associate

Recruiter
State Street.
Location
Hyderabad, India
Salary
Not disclosed
Posted
22 Oct 2020
Closes
02 Nov 2020
Ref
R-651750
Contract type
Permanent
Hours
Full time
Roles
  • Monitor cash breaks, failed trades and overdrafts with the aim of minimizing potential risk
  • Ensure deadlines / deliverables are met in accordance with the SLA provisions
  • Ensure effective logging and resolution of enquiries and liaise with appropriate parties to resolve/ escalate queries / problems within agreed timescales
  • Assist clients effectively with “New Account / Market Opening” requests and AD Hoc transitions or re-structuring
  • Complete accurate non-standard or ad hoc reporting to clients within deadlines
  • Ensure that all clients are billed promptly and assist in the follow up of any aged debt
  • Review operating procedures and ensure they are updated.
  • Ensure timely and accurate completion of team checklists as required
  • Maintain specialist knowledge and skills that are essential in performing the role effectively
  • Proactively share new ideas / process enhancements that could result in a benefit to the team
Manage Relationships / Communication
  • Ensure the line manager and others, as appropriate, are kept aware of all issues/problems/queries/work in progress that may impact upon the quality of service being given.
  • Regularly contribute to projects impacting the wider group
  • Build strong relationships with COE’s
  • Participate in shared service/client conference calls or meetings
  • Provide feedback on Shared Services/COEs and maintain issues logs
  • Build strong relationships with our clients through the provision of daily support and prompt resolution of all accounting and custody queries.
Individual Contributor
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Ensure that the highest level of the Code of Conduct is displayed in your behavior
  • Provide appropriate management information as required to support business unit decision making
  • Support the ‘Risk Excellence’ culture within the business
  • Adhere to limits of delegate
For further information, and to apply, please visit our website via the “Apply” button below.

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