Client Service - Manager

Recruiter
State Street.
Location
Hyderabad, India
Salary
Not disclosed
Posted
21 Oct 2020
Closes
02 Nov 2020
Ref
R-651756
Contract type
Permanent
Hours
Full time
Experience level
Manager

Job Description- Functional Manager, Officer

Responsibilities:

  • Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
  • Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
  • Act as primary contact and escalation point for operational issues
  • Manage and escalate issues related CoE’s and other Shared Services
  • Manage production activities of Shared Service Associate I, II and Senior Associate
  • Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
  • Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items
  • Identify and implement consistent operational best practices
  • Assist with compliance/fiduciary reviews and audits
  • Train, develop and motivate new staff, complete performance appraisals
  • Provide coaching and development opportunities to staff, participate in individual on-going training and development
  • Provide technical expertise to resolve daily problems
  • Serve on committees. Help define and implement new company initiatives
  • During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
  • Other duties as assigned

Qualifications:

  • Equivalent to a BS degree in Finance, Business or related field.
  • At least 6 years of related Custody and/or Fund Accounting experience, part of which must have been in a management or supervisory capacity.
  • Knowledge of securities language and legal requirements.
  • Good interpersonal, organizational and management skills.
  • Solid understanding of operational functions within Custody and/or Fund Accounting. Ability to provide technical expertise to resolve daily problems.
  • Demonstrated computer proficiency and working knowledge of various software applications.
  • Ability to develop and enhance client relationships.

For further information, and to apply, please visit our website via the “Apply” button below.

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