ACES Business Analyst

Description:
lease note that this job can be based in Luxembourg or London.

Are you interested in defining the future operating model for Amazon's European operations and setting the data foundation?

Operations is at the heart of Amazon's customer experience and differentiation. Our ambition is to be the earth's most customer-centric business and set the industry standard for customer innovation and experience.
The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon's European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth.

The Project Management team works on the top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level. We are looking for exceptionally talented Business Analysts to be part of the core team within ACES. As a business analyst you will be a key member of the project management team and help solving complex operational challenges to improve the efficiency of Amazon European Operations. Your work will be a key contribution to the design, test and implementation of solutions aiming to achieve excellence in our operations.
As a Business Analyst, your key responsibilities will be:
• Develop data collection approach that will help define and improve the operational performance
• Extract and analyze data to provide key insights that create a coherent, data driven storyline
• Automate reports and build dashboards to monitor the impact of implemented solutions
• Contribute in process design workshops and problem solving sessions
• Formulate and test hypotheses with the project team
• Understand operational process on the shop floor to identify issues and support in driving changes
• Collect feedback and adjust analysis/ dashboards to meet customer needs
• Work closely with other key stakeholders of the project (Operations, Finance, Retail, Supply Chain)
The role will report into one of our ACES Managers and is ideal for Business Analysts that want to progress into project management.

Basic Qualifications:
• Experience conducting large scale data analysis to support business decision making
• Advanced skills conducting analysis and data mining using Excel
• Proficient extracting and processing data using SQL
• You place a high value on the accuracy of your work, and diligently ensure the quality of your data
• You have proven ability to thoroughly understand processes and use data to identify improvement opportunities
• Ability to work under pressure with tight deadlines
• Strong verbal/ written communication and data presentation skills
• You are fluent in English
• Availability to travel up to 60% of your time

Preferred Qualifications:
• Intermediate scripting skills (preferably Python)
• Minitab/ Tableau
• Project management experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.