Sr. Customer Service Executive - Service Assurance - 22001

Recruiter
Tata Communications
Location
Hyderabad, India
Salary
Competitive salary
Posted
19 Oct 2020
Closes
20 Oct 2020
Ref
272740
Job role
Accountant
Sector
Digital, IT/Telecoms
Job Requirement

4+ years of relevant experience in Telecom Domain.
Experience on DWDM / Packet / OTN network technologies
Experience on Transport (Huawei / infinera / Ciena / Nokia / ECI / Tejas)
Good understanding of TELECOM terminologies.
Experience in Telecom Inventory tools/Systems
Well aware of telecom processes
Experience on basic configuration of Transmission Elements ,Router, Switch, DSLAM etc

Core Competencies

Basic Skills in Broadband & Transmission/IP/Voice Domain
Should have strong knowledge on Networking troubleshooting
Strong English proficiency (written and verbal), with highest level of Accent Neutralization.
Candidate will perform Migrations and upgrades on the network infrastructure
Logical Commissioning/Decommissioning of new devices
Basic configuration and troubleshooting of mentioned device
Configurational testing of newly commissioned devices
Co-ordination with Client core team, partner teams.
Co-ordination & support to Field team.
Clear and concise notations at all stages of process work.

Others

Ready to work in 24*7 atmosphere / night shifts.
A good team player , Customer friendly
Good Communication skills is must

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

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