Future Opportunity: Customer Relationship Management (CRM) Business Analyst Manager
- Recruiter
- Avanade
- Location
- Canada
- Salary
- Competitive salary
- Posted
- 19 Oct 2020
- Closes
- 21 Oct 2020
- Ref
- 17614
- Job role
- Business analyst, CFO
- Sector
- Accounting - Public practice
- Experience level
- Manager
Job Description
Do you know what people want and how they can get it? So do we.
You love helping clients harness the power of technology to help solve their business challenges.
About you
You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You're passionate about software and how it can help some of the world's leading companies move forward through innovation.
About the job
As a CRM Business Analyst Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You're comfortable to give the guidance and training that helps users work with the latest systems and technologies confidently.
Day to day, you will:
Work with your delivery teams and stakeholders to translate business requirements into CRM solutions
Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
Gather and take ownership of system requirements
Direct functional requirements to your development and test teams
Determine any patches and upgrades required to the CRM system
Guide users on how to use CRM effectively
Travel as needed.
Your skills
You're an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor's degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.
Your experience includes:
Guiding global teams on complex projects
Implementing and maintaining CRM systems with the support of global teams, especially offshore
Thorough knowledge of CRM systems and putting business solutions into practice
Business process re-engineering (BRP)
Diagnosing and troubleshooting CRM issues.
Using the latest Microsoft Dynamic CRM and related Independent Software Vendor (ISV) products.
Important Note about this Future Opportunity:
We are actively recruiting and interviewing for this 'Future Opportunity' position, however will not be extending offers at the present time.
The outbreak and spread of COVID-19 has created uncertainty for many, and during this period Avanade is focused on the personal safety and well-being of our employees and candidates. The good news is that Avanade is a 38,000-person organization that depends on new ways of working every day and we've been relying on our workplace experience to empower our employees - wherever they're working - for 20 years now. Thanks to our workplace platforms - the likes of Office 365, Microsoft Teams, SharePoint and more - we've been able to continue delivering work seamlessly and connecting with talent to explore opportunities for tomorrow.
What does that mean for you? It means you can apply and interview virtually, via video, for a future career opportunity without pressure to make a decision. It means that you will have the chance to connect with leaders and hiring managers at your own pace.
We encourage you to speak candidly with your recruiter about your career aspirations and expectations throughout this recruiting process. In return, we are committed to being transparent with you about our intent and goals around this position.
Do you know what people want and how they can get it? So do we.
You love helping clients harness the power of technology to help solve their business challenges.
About you
You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You're passionate about software and how it can help some of the world's leading companies move forward through innovation.
About the job
As a CRM Business Analyst Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You're comfortable to give the guidance and training that helps users work with the latest systems and technologies confidently.
Day to day, you will:
Work with your delivery teams and stakeholders to translate business requirements into CRM solutions
Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
Gather and take ownership of system requirements
Direct functional requirements to your development and test teams
Determine any patches and upgrades required to the CRM system
Guide users on how to use CRM effectively
Travel as needed.
Your skills
You're an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor's degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.
Your experience includes:
Guiding global teams on complex projects
Implementing and maintaining CRM systems with the support of global teams, especially offshore
Thorough knowledge of CRM systems and putting business solutions into practice
Business process re-engineering (BRP)
Diagnosing and troubleshooting CRM issues.
Using the latest Microsoft Dynamic CRM and related Independent Software Vendor (ISV) products.
Important Note about this Future Opportunity:
We are actively recruiting and interviewing for this 'Future Opportunity' position, however will not be extending offers at the present time.
The outbreak and spread of COVID-19 has created uncertainty for many, and during this period Avanade is focused on the personal safety and well-being of our employees and candidates. The good news is that Avanade is a 38,000-person organization that depends on new ways of working every day and we've been relying on our workplace experience to empower our employees - wherever they're working - for 20 years now. Thanks to our workplace platforms - the likes of Office 365, Microsoft Teams, SharePoint and more - we've been able to continue delivering work seamlessly and connecting with talent to explore opportunities for tomorrow.
What does that mean for you? It means you can apply and interview virtually, via video, for a future career opportunity without pressure to make a decision. It means that you will have the chance to connect with leaders and hiring managers at your own pace.
We encourage you to speak candidly with your recruiter about your career aspirations and expectations throughout this recruiting process. In return, we are committed to being transparent with you about our intent and goals around this position.