Service Administrator

Brighton, East Sussex
£26000 - £27000 per annum
16 Oct 2020
30 Oct 2020
JN -102020-1237814
Nathan Jeffery
Job role
Contract type
Full time
Experience level
Part qualified

Service Administrator / Brighton / Administrator / Financial Services

Client Details

A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.


As Service Administrator you will:

  • Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
  • Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
  • Raise and manage incidents through to closure
  • Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
  • Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
  • Drive implementation of improvements within our third party
  • Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
  • Review our third-party supplier performance in accordance with KPIs
  • Support projects including the smooth exit/transition of services from the current supplier


  • Ability to build effective working relationships with key stakeholders
  • Confidence to challenge
  • Knowledge of working in a customer focused environment
  • Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
  • Excellent communication skills written and oral
  • Drive change and deliver improvements

Job Offer

£27,000 + benefits

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