Service Administrator
- Recruiter
- Page Personnel
- Location
- Brighton, East Sussex
- Salary
- £26000 - £27000 per annum
- Posted
- 09 Oct 2020
- Closes
- 06 Nov 2020
- Ref
- JN -102020-1237814
- Contact
- Nathan Jeffery
- Job role
- Accountant
- Sector
- Not for profit / charity
- Contract type
- Permanent
- Hours
- Full time
- Experience level
- Part qualified
Service Administrator / Brighton / Administrator / Financial Services
Client Details
A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.
Description
As Service Administrator you will:
- Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
- Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
- Raise and manage incidents through to closure
- Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
- Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
- Drive implementation of improvements within our third party
- Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
- Review our third-party supplier performance in accordance with KPIs
- Support projects including the smooth exit/transition of services from the current supplier
Profile
- Ability to build effective working relationships with key stakeholders
- Confidence to challenge
- Knowledge of working in a customer focused environment
- Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
- Excellent communication skills written and oral
- Drive change and deliver improvements
Job Offer
£27,000 + benefits
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