Service Administrator

Service Administrator / Brighton / Administrator / Financial Services

Client Details

A leading organisation based in brighton are seeking a Service Administrator on a permanent basis.

Description

As Service Administrator you will:

• Work with the service and performance manager to ensure our third-party supplier operations are delivered in line with the contract and provide a good customer experience
• Act as a point of contact for enquiries and issues in connection with the services (customer support, compliance and enforcement, complaints, declaration of compliance)
• Raise and manage incidents through to closure
• Be responsible for the completion of the quality and risk checks and provide a monthly report on themes and trends
• Listen to customer calls and review correspondence to identify trends and opportunities for improvements to processes and customer experience
• Drive implementation of improvements within our third party
• Carry out investigations using customer relationship management (CRM) system and prepare briefings notes when issues arise
• Review our third-party supplier performance in accordance with KPIs
• Support projects including the smooth exit/transition of services from the current supplier

Profile

• Ability to build effective working relationships with key stakeholders
• Confidence to challenge
• Knowledge of working in a customer focused environment
• Knowledge of assimilating information from multiple sources to and presenting in a clear concise way
• Excellent communication skills written and oral
• Drive change and deliver improvements

Job Offer

£27,000 + benefits