Senior Market Operations Officer

Objectives
* To support the department Manager in the efficient functioning of the department
* To ensure accurate and timely preparation and dissemination of trading summaries, reports and information related to Listed Companies to the relevant stakeholders via emails and the Company's website
* To provide excellent customer service ensuring all queries from stakeholders are resolved in a timely manner
* To ensure compliance with all applicable policies, procedures, rules and regulations
* To supervise testing, quality assurance and training on the Electronic Trading System
* To analyze, research and recommend changes to the Stock Exchange's rules, products and business lines;
* To provide information for department budgets and business plans
Key Responsibilities
* Verify and approve memos, trading summaries, reports, information related to Listed Companies, and yield curves to all stakeholders on a timely basis as required (daily, weekly, monthly) via email and the Company's website
* Approve and process put through request (equal or less than one hundred thousand dollars in value) and supplemental share listings
* Review and process put through requests above one hundred thousand dollars in value (including special cases) and new listings
* Verify information for database of all trade statistics. Review all trade statistics and quarterly reports for the Company annual report and as requested by stakeholders
* Ensure proper maintenance of connected parties database for all listed companies and promptly identify any occurrence of disclosure breaches in accordance to the Company Rules
* Draft board notes and review CEO monthly reports
* Liaise with listed companies/securities to ensure that all required information is submitted in accordance with the Rules of the Company
* Liaise, guide and follow-up with all stakeholders on the execution of normal and extraordinary transactions and issue letters to stakeholders for breaches in policies, procedures and rules
* Liaise with other regulators regarding market activity, securities and registered representatives;
* Liaise with the Automatic Trading System (ATS) vendor i.e. Securities Trading Technology (STT) to resolve functionality issues with the system (Avvento, MICS and Crayne)
* Test all changes to and queries on the ATS and supervise changes to the ATS for market related activities
* Guide and liaise with stakeholders through the Initial Public Offering process as it relates to the Company, this includes reviewing the application and draft prospectus;
* Develop and execute training programs for new and existing brokers and traders in order to ensure proper use of the ATS
* Review new applications for licensing as a broker or trader and maintain records for licensed brokers and traders
* Approve monthly invoices and review the invoicing database and assist with preparing the department budget
* Suggest changes to the Company's Rules and operational procedures (process and documents) in order to improve efficiency
* Identify, research, analyze and report on new business opportunities
* Investigate and resolve queries and complaints received from all stakeholders in a timely manner
* Facilitate internal and external education seminars and create/update seminar material
* Assist in the preparation of and Investigate unusual trading activity of listed securities and submit report to Manager, Market Operations or CEO
* Develop subordinate personnel so as to ensure continuity of business and succession/absence planning and supervise contract labour, as required
* Engage and facilitate active cross-training programmes
* Lead special projects
* Assist with the implementation of the Company's market development initiatives
Value Added Performance and Teamwork
* Suggest solutions to problems and changes to procedures to improve efficiency
* Takes responsibility for correcting customer service problems and corrects these problems promptly
* Acts quickly and decisively to resolve any problem that may arise
* Indirectly assists in other areas of the organization, by providing strong support to co-workers, and ensuring workgroup deadlines are met and contributing to a high level of morale
* Leads special projects and achieves completion on time and within budget
Qualifications
* First Degree in Business, Finance, Economics or related field
* Three (3) years working experience in the financial services or securities industry
Knowledge and Other Skills
* Proficiency in MS Excel, Word, PowerPoint;
* Interpersonal and problem solving skills;
* Organizational skills;
* Ability to multitask;
* Ability to work as part of a team;
* Good written, oral communication and report writing skills.

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