Supervisor Credit Control

Godisanang Training & Recruitment
Roodepoort, South Africa
Competitive salary
02 Oct 2020
31 Oct 2020
Job role
Credit control
- To coordinate the debt collection process from Enterprise customers in order to maximize the collection of arrears amounts and minimize bad debts within agreed standards and targets.


- 3-year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related
- Minimum 3 years credit control experience in a corporate/enterprise environment with high focus on service delivery
- Minimum 3 years supervisory or management experience
- Minimum 2 years Customer Service experience or contact centre experience in telecommunication or similar environment

Credit Management:

- Managing the credit management function and overseeing the credit control day to day activities, campaigns, etc.
- Ensuring that the customer call cycle is strictly adhered to and all records kept updated.
- Positively impact cash flow by ensuring the accurate and timely processing of payments of accounts receivable
- Closing of Cash within the billing cycle to ensure bill accuracy
- Approve reconciliations of strategic and or high arrear customers.
- Liaise with customers to ensure client expectations and service levels are being adhered to in regard to billing and maintenance of accounts Reconcile Billing Accounts as per customer request
- Ensuring that client queries are resolved within agreed SLA's and TAT's
- Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timeline.
- Provide accurate advice and education to customers to ensure adherence to quality standards
- Deliver first time right service excellence and by displaying the brand values to customer during all customer interactions
- Responsible for query resolution, escalation and feedback to customer
- Create and distribute general correspondence to customers on customer impacting situations and keep such records in central repository.
- To liaise with Sales and have regular contact with clients by phone, fax and e-mail

Internal processes:

- Workflow & workload management
- Ensure that SLA is met at all time
- Implementation and maintenance of a set of comprehensive Credit Risk Policies and Procedures.


- Reporting and measuring on operational and financial matters (daily, weekly & monthly)
- Compile monthly management reports
- Monthly reporting of the Key Performance Indicators for the department
- To report on a weekly/monthly basis as appropriate e.g. Age debt analysis, cash collections forecasts, Book Reviews, Provisions for Bad debt etc.

Quality and Compliance:

- Quality assurance & Quality control within agreed standards and targets at set frequency
- Reduction and elimination of fraud by ensuring verification processes and procedures are adhered to
- Ensure resolution of queries end to end first time round
- Give input into processes and procedures where quality of work may be improved.
- To maintain accurate and up to date client details and account records and store such records on core systems.
- Provide continuous feedback and support on all escalations and queries logged