Specialist Commercial Credit Controller

Godisanang Training & Recruitment
Roodepoort, South Africa
Competitive salary
01 Oct 2020
30 Oct 2020
Job role
Credit control
- Ensure timeous collection of Commercial Credit customers by meeting collection targets and billing queries resolution to maximise the collection of arrears amounts.
- Manage the credit risk.


- Diploma /3-year Degree in Finance or related
- Minimum 3 years credit control experience in a corporate/enterprise environment with high focus on service delivery
- Minimum 2 years accounting experience

Customer Queries Resolution:

- End to end query resolution with correct escalation path and feedback to the business and external customers
- Do all the investigation on the Customer query
- Calculate the credit due to the customer, if any is due to the customer
- Doing follow ups on query raised and provide necessary feedback to the business and the customer
- Based on issues identified during queries investigation give input to the relevant stakeholders to fix the issues
- Resolution of any queries raised, timeously and ensuring appropriate corrective action through relevant stakeholders
- Ensure revenue leakages identified via the Revenue Assurance process is continuously updated.

Monthly Customer invoicing:

- Prepare trend analysis of client invoices with the objective to pick up anomalies'
- Investigate and report all invoicing abnormalities identified.
- Review a root cause analysis on credit notes issued to assist in defining corrective action to avoid repeats
- Prepare reconciliation between distribution as per warehouse data vs actual invoicing
- Adhoc Invoicing when required

Debtors Management:

- Ensuring that the customer call cycle is strictly adhered to and achieved.
- Positively impact cash flow by ensuring the accurate and timely collection and processing of payments of accounts receivable
- Accurate allocation of payment to invoices as per remittance received within agreed timelines accurate accounting records.
- To handle disputed accounts and negotiate with clients to bring payment in line with terms.
- Produce regular (agreed timelines) and accurate reconciliations for customers' accounts and ensure that payments are allocated, and these are stored centrally for ease of access.
- Timely engagement with customer on default payments
- Resolution of customer disputes and queries related to the function to ensure timely collection of payments
- Full accountability that all accounts allocated in your book is actioned monthly and is collected on.
- All engagements and activities with customer must be documented on the core system with clear and accurate notes of update.
- Review Client Ageing reports and action/ resolve all accounts outside the required terms

Risk Management:

- Ensure the Credit risk exposure is within the acceptable risk
- Ensure compliance with the credit risk framework
- Manage working capital within required parameters and Operating budgets
- Provide a framework and fine-tune systems to ensure the effective collection of outstanding funds in accordance with the terms stipulated in the relevant commercial agreements
- Engage and influence to ensure alignment of key stakeholders, namely: Sales, Operations, Technology and Product Heads.
- Ensure that the company is always in possession of the latest customer information to assess risk exposure
- Calculate and report on Bad debt and credit notes provisions at a customer level monthly within deadline
- Establish relationships to optimise collections activities
- Manage debtors' days (terms) within company targets or policy
- Provide input in all relevant commercial agreements drafting and operate within the agreements
- Ensuring all credit and collection policies and procedures are adhere to.


- Prepare provision for credit notes monthly
- Prepare provision for bad debts monthly
- Daily, Weekly and monthly Debtors Performance Reporting using the Age Analysis as the bases
- Prepare and Manage all other reporting required in line with Commercial Credit Requirements and Analysis of Accounts.
- Prepare Cashflow Reports within the deadline
- Closing Receivable Month-end and report / Recons (Sub-Ledger to GL)

Customer Relationship:

- Responsible for maintaining and building good internal and external customer relationship based on Brand values.
- Liaise with customers to ensure client expectations and service levels are being adhered to regarding maintenance of customer accounts
- Ensuring that client queries are resolved within agreed SLA's, TAT's and set guidelines
- Attend client meetings to speedily resolve outstanding queries, so that the client can pay within stipulated timelines (payment terms).
- Provide accurate advice and education to customers to ensure adherence to all standards and operating practices.
- Deliver first time right service excellence and by displaying the brand values to customer during all customer interactions- all forms.
- Responsible for escalation and feedback to customer on all issues and matters raised both by customer and channel (sales, etc.)
- Timely notification to customers and channel on items identified that may impact the customer and pro-active approach to resolve these items.
- To liaise with Sales and have regular contact with clients by agreed mediums. Notify on status of accounts.

Managed audits:

- Liaise with internal and external auditors to resolve audit points by ensuring that they are dealt with effectively and timeously
- Ensure the auditors receives all the required information to ensure that audits are completed within deadline and budget

Project Management:

- Contribute to delivery of agreed projects including PPP

Quality Management:

- Ensure evaluations and quality checks are done according to quality standards
- Ensure adherence to credit management PPP
- Ensure service delivery according to quality standards
- Ensure that the Audit points and findings are addressed and completed