Cloud Service Assurance Lead

WPP IT provides IT services for WPP, the world's largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world's most creative brands.

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Why we're hiring:

WPP utilises various Cloud Service Providers, including Amazon Web Services, Microsoft Azure and Google Cloud Platform to provide solutions to the organisation. We are building a Cloud Centre of Excellence that will become a focal point of cloud subject matter expertise for the WPP Group

We are in the process of implementing a Cloud Managed Services Provider, who will be responsible for ensuring that our cloud services are performant, secure and architecturally robust. WPP already has a significant Cloud presence and this is only going to grow over the coming months and years.

What you'll be doing:

You'll be responsible for ensuring that our Cloud Managed Service Provider is delivering against its service targets and is meeting contractual obligations. Working in conjunction with the CMSP and Strategy & Architecture, you will be looking for recommendations to enhance and improve services in Azure, AWS and Google Cloud Platform.

Continuous improvement and development of the CMSP will be high on the agenda. You will be analysing performance reports and identifying opportunities to improve service, ensuring that a high-quality service to our internal customers and stakeholders.

Who you'll be working with:

You'll be based in our brand-new Bangalore location. As our internal customers are globally distributed, you'll be working with our teams from all over the world, but the primary interfaces will be to Operating Company architects, other members of the Cloud Centre of Excellence and the Service Delivery function.

What you'll need:

• Extensive Service Management experience of managing a third party partner
• A background service management in a cloud environment is highly preferable
• A good understanding how to develop and improve service offerings from third party partners
• Experience of working with global teams in large scale, high complexity environment.
• Be commercially astute
• Have a high level understanding of public cloud technologies
• Be pragmatic, with a creative talent for solving problems
• Solid communicator, with excellent written and spoken English
• Experience of managing small teams

Who you are:

You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

What we'll give you:

Passionate, driven people - We champion a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Do you like the sound of our company but feel this particular role is not quite for you? Why not check out our other vacancies!